Browse our collection of papers in
Hospitality
C/T/122. Quality improvement approaches to event management: case study of banquet failure in Waterlander Hotel
- WORDS:
- 2300
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the case of a banquet failure in Waterlander Hotel discussing who was responsible for the failure and addressing the issues of coordination in the management of hotel events. Solutions to the hotel difficulties are suggested discussing the application of the Total Quality Management (TQM) approach and the Six Sigma approach to ensure customer satisfaction.
KEYWORDS: Waterlander Hotel, event failure, event management, TQM, Six Sigma, Quality Improvement, Customer Satisfaction,
C/T/120. Role of food production and consumption in tourism and hospitality
- WORDS:
- 3750
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at the increasing role of production and consumption of food within the tourism and hospitality industry. Commercial importance of service consumption is discussed with references to the research on the nature of servicescape addressing the cultural and symbolic aspects of food production and consumption.
KEYWORDS: food production, food consumption, tourism and hospitality,
C/T/112. International Hospitality Management: Case Study of Hilton Hotels
- WORDS:
- 3050
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper addresses the issues of international hospitality management examining cultural underpinnings of hospitality enterprises that operate across national borders. Analysis is conducted of the international management practices of the Hilton Group looking at the HRM aspects of their global strategy, namely, recruitment in multicultural environment and turnover management of high achievers.
KEYWORDS: Hospitality, Leisure Industry, International Management, Hilton Group, Human Resource Management,
C/T/110. Dissertation. Measuring Guest Satisfaction in Turkish Luxury Hotels
- WORDS:
- 13300
- DATE:
- 2009
- PRICE:
- 139.99 GBP
This dissertation examines the methods used by Turkish hotels to collect data from their customers after their stay in the hotels. The review of literature touches on the theory of tourism and hospitality, the concept of service quality, the features of Turkish luxury hotels, the approaches to customer satisfaction delivery, etc. A study is conducted to test whether Turkish hotels favour traditional methods of data collection, i.e. guest comment cards, over more contemporary methods, i.e. online data surveys. The dissertation uses the methods of secondary research and primary research in the form of questionnaires and interviews. Conclusions are made about the benefits that Turkish hotels could gain from modernising their approaches to customer satisfaction.
KEYWORDS: Dissertation, Turkish luxury hotels, hospitality, customer satisfaction, service quality,
C/T/107. Buyer-supplier relationship: case study of UK hotels' contract with supplier of complimentary guest items
- WORDS:
- 1900
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper examines the situation in UK hotels arguing that they should renegotiate their contract with the UK based supplier, who manufacture and distribute complimentary items for hotel guest rooms. The current buyer-supplier relationship is explored describing the changes introduced by the UK supplier and explaining the buyer’s reasons for not considering international outsourcing contracts.
KEYWORDS: UK hotels supplier, hotel industry, buyer-supplier relationship, outsourcing,
C/HR/532. Strategic Human Resource Management in Hospitality Industry
- WORDS:
- 3500
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper examines the importance of strategic human resource management (HRM) within hospitality management evaluating the extent to which strategic HRM helps organizations in hospitality industry to face challenges in the future. Change management (CM) strategies are analysed suggesting recommendations for CM in the hospitality industry.
KEYWORDS: HRM, Strategic Human Resource Management, SHRM, hospitality,
C/T/103. IT support of hospitality services and quality management in Liner Hotel, Liverpool
- WORDS:
- 1600
- ADD-ONS:
- Images
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper examines the IT management system used in the nautical themed Liner Hotel in Liverpool describing the information systems (IS) that provide facilities in the guest cycle and support quality management (QM). Recommendations about the quality improvement of hotel services are suggested.
KEYWORDS: Liner Hotel, information system, IS, quality management, guest cycle,
C/T/102. Computerization of new LSHT hotel
- WORDS:
- 3100
- ADD-ONS:
- 13 Slides
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper looks at the possibility of computerisation in a small TVU hotel of London School of Hotel Training (LSHT) addressing the external and internal uses of information technology (IT) in the hospitality industry. The internal use of IT is considered to include property management system (PMS), e-learning platforms, videoconferencing and other computer services, the external IT use includes the internet, the wireless and mobile technologies and the global distributions systems (GDS). The paper concludes that IT introduction and computerisation will dramatically contribute to TVU success. A 13-slide presentation of the paper is supplied in a separate file.
KEYWORDS: Information technology, IT, computerization, hospitality, LSHT, TVU hotel,
C/T/101. Radisson Edwardian Grafton Hotel: Guest Cycle Report
- WORDS:
- 1400
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper presents a report on the guest cycle at the Radisson Edwardian Grafton Hotel in London describing the nature of the enterprise, the features of property management, and the IT systems used to support the guest cycle and quality management. Relationship between the guest cycle and the yield management are explained. Recommendations are suggested about the possible improvement of the quality management system.
KEYWORDS: Guest cycle, Radisson Edwardian Grafton Hotel, hospitality management, information systems, quality management,
C/T/98. Hospitality Management: menu engineering
- WORDS:
- 2700
- ADD-ONS:
- Calculations
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper analyses a fictitious scenario of a restaurant that plans to introduce 3 new menu items analysing their Purchasing Cycle (PC), the cost of ingredients and the price of the final product. Recommendations are suggested about the cost of the new menu items, profit and safety margins, follow up plans, etc.
KEYWORDS: Hospitality management, menu engineering,
C/T/95. Hotel businesses in UK: marketing approach
- WORDS:
- 2400
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper looks at the marketing strategy for hospitality enterprises within the UK hotel industry. The problems and barriers faced by hospitality businesses in the UK are identified, the importance of service marketing is highlighted, the issue of ownership in the hotel industry is addressed.
KEYWORDS: Hospitality, hotel industry, service marketing,
S/C/101. Organizational Behaviour and IS Applications: Case Study of Excelsior Leisure Hotel
- WORDS:
- 1700
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper reports on the Excelsior Leisure Hotel describing their background and analysing the use of information systems (IS) for strategic, tactical and operational purposes. The Stakeholder Analysis diagram and Information Flow diagram are described as possible tools to identify the effect of IS application. Recommendations are suggested to the hotel management about the areas of IS improvement.
KEYWORDS: organizational, behaviour, applications, study, excelsior, leisure, hotel,
C/T/82. Family weekends at Center Parcs
- WORDS:
- 2700
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper reports on the performance of Center Parcs (CP) that provides facilities for family weekends addressing the problems of the company's IT management and service quality. A study of family experience at the Centre Parcs resort is conducted. Conclusions are made about the exploitation of the IT potential, the arrangement of activities for people of all age groups, the allocation of suitable food venues based on age and cultural factors, etc.
KEYWORDS: t, family, weekends, center, parcs,
C/M/1014. Influence of learning concepts on efficiency in hospitality organisations
- WORDS:
- 2100
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper addresses the issues of cultural diversity in the hospitality industry and the challenges of organisational learning within the industry. Literature is reviewed on the theory of hospitality management and learning organisation. A study is conducted using the methods of primary research (questionnaires and interviews) to analyse the requirements and evaluate the quality of hotel services. Conclusions are made about organisational co-ordination and efficiency of the hospitality industry.
KEYWORDS: Hospitality, hotels, learning organisations,
C/B/1150. Outriggers Hotels and Resorts: Case Study
- WORDS:
- 2900
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper examines the performance of Outriggers Hotels and Resorts describing their current state of business, looking at the use of information systems (IS), and suggesting recommendations about strategic alignment between the company's business and information systems strategies.
KEYWORDS: E-tourism, Outriggers Hotels and Resorts, information systems, IS,
C/C/72. Information systems in hospitality industry
- WORDS:
- 1600
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper examines how catering business can benefit from information systems looking at four aspects of the catering business, i.e. customer information, supply chain, optimal resource utilisation, and customer service for the use of information systems. Recommendations are suggested on the basis of the analysis.
KEYWORDS: Information Systems, hospitality, catering,
C/HR/321. Proposal. HRM in Small Catering Firms
- WORDS:
- 2500
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper proposes research into the needs of HR management in small catering firms examining employees' views about work motivation and employee relationships. Literature on the theories of motivation is reviewed. The methods of research are described including secondary data and primary data obtained through focus group interview. Research timetable is outlined.
KEYWORDS: Proposal, HRM, hospitality, motivation, Maslow, Herzberg, small catering firms, leade,
C/M/935. Presentation. Customer care function in Saman Hotel
- WORDS:
- 0
- ADD-ONS:
- 25 Slides
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper offers a power point presentation of the research into the customer care (CC) practices in Saman Hotel. The concept of customer care is considered outlining the steps in CC management for external and internal customers of the hotel. Recommendations are suggested for effective CC highlighting the importance of CC, service quality, benchmarking, etc. Best practice choices in CC are considered in the context of Ritz Carlton practices. Each slide is accompanied with comments.
KEYWORDS: Customer care, Saman hotel, Ritz Carlton,
C/OM/90. Impact of quality management in Hotel sector middle market
- WORDS:
- 3000
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper focuses on quality management in the middle market hotel sector discussing various approaches that can be used in pursuing quality management in hotels and identifying specific actions that a middle market hotel can employ in order to achieve improved operation performance and efficiency.
KEYWORDS: Operations management, hotel, tourism, SERVQUAL, differentiation, SCOR,
C/T/66. Deconstruction of Journal Article on Tourism and Special Event Management
- WORDS:
- 1100
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper analyses a journal article on tourism and special event management assessing the quality of the research and the contribution of the article to the economic framework of hosting mega-events by Evangelia Kasimati.
KEYWORDS: Quality of research, Journal article, tourism, hosting, mega-event,
S/B/438. Strategy in Practice: Westward Hilton
- WORDS:
- 1400
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper examines the experience of the Hillerman Hotels general manager describing the company's vision, mission, customer care practices, etc. Data on the financial and value chain analysis of Westward Hilton over 1992-1996 are presented, their external environment is described using PEST, Five Forces and Key success factors models, etc. The paper has no reference list.
KEYWORDS: Hillerman, Hotel, Westward Hilton, PEST, Five Forces, success factors,
S/M/375. Improving communication within hospitality organizations
- WORDS:
- 2900
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper examines the prerequisites for effective communication in the hospitality industry highlighting the importance of communication for the quality of service, defining the components of communication skill, and outlining the techniques of improving communication skills and disseminating information in the hospitality industry.
KEYWORDS: Communication skill, hospitality,
S/T/47. To what extent is formal strategic planning suited to SME within the Hospitality industry?
- WORDS:
- 2200
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper examines the significance of strategic planning for small and medium enterprises (SME) engaged in hospitality services. A review of related literature is presented on the definitions of small firms in the hospitality industry, the competition in the UK hospitality SMEs, the unique nature of their strategy planning, the common problems, etc.
KEYWORDS: Hospitality, small firm, SME,
S/T/49. Hospitality and Tourism Facilities Management: investigative discussion of contemporary market developments
- WORDS:
- 3800
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper examines the changes in the hospitality and tourist industry over the past few decades looking at the development of the hotel services with respect to the changes in working schedules and lifestyles, economic competition, changes in consumers' perceptions, etc. New types of hotel and tourist facilities are identified and discussed.
KEYWORDS: Hospitality, tourism, hotel, lifestyles,
C/M/696. Promotional Mix in the Hospitality Industry: case study of Marriott International Inc
- WORDS:
- 4500
- DATE:
- 2007
- PRICE:
- 49.99 GBP
The paper looks at the elements of a marketing plan (Four Ps and Seven Ps) referred to as the marketing mix reviewing various theoretical perspectives of the model and focusing on the promotion in the hospitality industry. The role of promotion in the market success is discussed providing a case study of techniques used by the Marriott International Inc. PESTEL and Promotion mix analysis of the company is presented.
KEYWORDS: Four Ps, Seven Ps, marketing mix, promotion, Hospitality Industry, Marriott Internatio,
Subject Catalogue
- Dissertations and Proposals
- Analysis of Companies
- Analysis of Industries
- Architecture, Design and Technology
- Computing and Mathematics
- E-Commerce and E-Business
- Economics
- Education
- Engineering
- Fashion and Culture
- Finance and Accounting
- General Business
- History
- Hospitality and Tourism
- Human Resource Management
- International Relations
- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
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WHAT OTHERS HAVE SAID
Thank you very much for the paper I have just received. It will help me greatly with the marketing assignment I have been struggling with it.Stephen
