Browse our collection of papers in
Hospitality
S/T/73. Dissertation. Managing hotel occupancy in times of economic and financial crisis: region Bulgaria
- WORDS:
- 8800
- DATE:
- 2010
- PRICE:
- 89.99 GBP
The Bulgarian hospitality industry is among the sectors which were severely affected by the global financial and economic crisis. This dissertation analyses the current condition of the industry and the trends in 2010. It provides possible solutions for governmental interventions and other practical measures for the survival of the sector. The paper provides a thorough examination of the best practices for survival and development in the difficult environment. It addresses the major trend for this year – the all-inclusive system. The dissertation also reviews the option of the implementation of fixed-pricing (cartel) agreements. The methodology used includes both primary and secondary data. The primary data provides an overall picture of the opinions of the hotel managers and the customers. The secondary data relies on other recent research and articles. The work provides recommendations about the restoration of the hotel business including tax concessions, amendments of visa policing towards the citizens of Russia and the former USSR, all-inclusive systems, cartel agreements and revision of hoteliers' policy on personnel hiring and training.
KEYWORDS: Dissertation, Hotels, hotel management, all-inclusive, bed & breakfast, B&B, Bulgaria, global crisis, hotel occupancy, hospitality, hospitality industry, economic crisis, financial crisis, tourism, hoteliers, fixed price, cartel, hotel manager,
C/T/136. Consumer decision-making about hotel bookings
- WORDS:
- 950
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper looks at the process of consumer decision-making with regard to hotel booking. Each stage of the process is described including the recognition of potential needs, information search, evaluation of alternatives, involvement in the purchase and post-purchase evaluation. Recommendations are suggested about the ways to make use of each stage in hotels’ customer relationship management.
KEYWORDS: Decision making, hotel booking, customer relationship management,
C/HR/723. Dissertation. Ageism in UK Hospitality Industry
- WORDS:
- 10700
- DATE:
- 2010
- PRICE:
- 109.99 GBP
The dissertation investigates the problem of age discrimination in hospitality organisations based on the study of small and medium (S&M) sized hotels in London. Literature is reviewed on the nature and origins of age discrimination, the issues of age discrimination in the hospitality industry, UK age related legislation, the benefits of diversity for organisations, etc. The methodology of the research includes exploratory and narrative approaches to the secondary data and primary data obtained from questionnaires distributed in S&M London hotels as well as a telephone interview with a hotel manager. Conclusions are made about the benefits of having workers of different age groups. Recommendations are suggested for the hotels to improve diversity in the workplace.
KEYWORDS: Dissertation, London hotels, age discrimination, diversity, human resource management,
C/M/1491. Proposal. Does Physical Evidence of Hotels Affect Customer Satisfaction and Leisure Buying Behaviour in Saudi Arabia?
- WORDS:
- 1200
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper proposes research into the impact of hotel design on the satisfaction and buying decision of customers in Saudi Arabia. The background, aim and objectives of the research are outlined, a brief literature review is provided on the relationship between physical evidence, customer satisfaction and service marketing, research design, methodology and data collection techniques are described.
KEYWORDS: Proposal, Physical Evidence of Hotels and Customer Satisfaction & Leisure Buying Behaviour in Saudi Arabia.,
C/T/133. Review of articles: “Elucidating the aesthetic and operational characteristics of UK boutique hotels” and “What has influenced growth in the UK's boutique hotel sector?”
- WORDS:
- 2100
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper reviews two journal articles: ‘Elucidating the aesthetic and operational characteristics of UK boutique hotels’ by Lim and Endean, and ‘What has influenced growth in the UK’s boutique hotel sector?’ by M. Aggett. The contents and methodology of the studies presented in the articles are analyzed and compared, the implications of the research findings are discussed.
KEYWORDS: Review of articles, Elucidating the aesthetic and operational characteristics of UK boutique hotels, What has influenced growth in the UK’s boutique hotel sector?,
C/HR/691. Proposal. Employee training in UK tourism sector: case study of Hilton Hotels
- WORDS:
- 3300
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper proposes research into the importance of training hotel staff to deliver quality service with the focus on Hilton Hotels. The areas of study are defined, its significance is explained, the objectives of the proposed research are outlined, literature is reviewed on management training and development in the tourism sector, research methodology and ethical issues are addressed, the resources and limitations of the study are identified.
KEYWORDS: Proposal, Employee training in UK tourism sector: Hilton hotels, hospitality, quality service,
C/T/128. Managing Tourism and Hospitality: Case Study of Viking Hotel
- WORDS:
- 3150
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper examines the performance the Viking Hotel in Stratford, London, presenting information about its background and economic status, and analyzing internal and external factors that influence the company’s position using PEST and SWOT models. Short-term and long-term strategies for the company are suggested.
KEYWORDS: SWOT, PEST, hotel and tourism, Viking Hotel,
C/T/122. Quality improvement approaches to event management: case study of banquet failure in Waterlander Hotel
- WORDS:
- 2300
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the case of a banquet failure in Waterlander Hotel discussing who was responsible for the failure and addressing the issues of coordination in the management of hotel events. Solutions to the hotel difficulties are suggested discussing the application of the Total Quality Management (TQM) approach and the Six Sigma approach to ensure customer satisfaction.
KEYWORDS: Waterlander Hotel, event failure, event management, TQM, Six Sigma, Quality Improvement, Customer Satisfaction,
C/T/120. Role of food production and consumption in tourism and hospitality
- WORDS:
- 3750
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper looks at the increasing role of production and consumption of food within the tourism and hospitality industry. Commercial importance of service consumption is discussed with references to the research on the nature of servicescape addressing the cultural and symbolic aspects of food production and consumption.
KEYWORDS: food production, food consumption, tourism and hospitality,
C/T/112. International Hospitality Management: Case Study of Hilton Hotels
- WORDS:
- 3050
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper addresses the issues of international hospitality management examining cultural underpinnings of hospitality enterprises that operate across national borders. Analysis is conducted of the international management practices of the Hilton Group looking at the HRM aspects of their global strategy, namely, recruitment in multicultural environment and turnover management of high achievers.
KEYWORDS: Hospitality, Leisure Industry, International Management, Hilton Group, Human Resource Management,
C/T/110. Dissertation. Measuring Guest Satisfaction in Turkish Luxury Hotels
- WORDS:
- 13300
- DATE:
- 2009
- PRICE:
- 139.99 GBP
This dissertation examines the methods used by Turkish hotels to collect data from their customers after their stay in the hotels. The review of literature touches on the theory of tourism and hospitality, the concept of service quality, the features of Turkish luxury hotels, the approaches to customer satisfaction delivery, etc. A study is conducted to test whether Turkish hotels favour traditional methods of data collection, i.e. guest comment cards, over more contemporary methods, i.e. online data surveys. The dissertation uses the methods of secondary research and primary research in the form of questionnaires and interviews. Conclusions are made about the benefits that Turkish hotels could gain from modernising their approaches to customer satisfaction.
KEYWORDS: Dissertation, Turkish luxury hotels, hospitality, customer satisfaction, service quality,
C/T/107. Buyer-supplier relationship: case study of UK hotels' contract with supplier of complimentary guest items
- WORDS:
- 1900
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper examines the situation in UK hotels arguing that they should renegotiate their contract with the UK based supplier, who manufacture and distribute complimentary items for hotel guest rooms. The current buyer-supplier relationship is explored describing the changes introduced by the UK supplier and explaining the buyer’s reasons for not considering international outsourcing contracts.
KEYWORDS: UK hotels supplier, hotel industry, buyer-supplier relationship, outsourcing,
C/HR/532. Strategic Human Resource Management in Hospitality Industry
- WORDS:
- 3500
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper examines the importance of strategic human resource management (HRM) within hospitality management evaluating the extent to which strategic HRM helps organizations in hospitality industry to face challenges in the future. Change management (CM) strategies are analysed suggesting recommendations for CM in the hospitality industry.
KEYWORDS: HRM, Strategic Human Resource Management, SHRM, hospitality,
C/T/103. IT support of hospitality services and quality management in Liner Hotel, Liverpool
- WORDS:
- 1600
- ADD-ONS:
- Images
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper examines the IT management system used in the nautical themed Liner Hotel in Liverpool describing the information systems (IS) that provide facilities in the guest cycle and support quality management (QM). Recommendations about the quality improvement of hotel services are suggested.
KEYWORDS: Liner Hotel, information system, IS, quality management, guest cycle,
C/T/102. Computerization of new LSHT hotel
- WORDS:
- 3100
- ADD-ONS:
- 13 Slides
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper looks at the possibility of computerisation in a small TVU hotel of London School of Hotel Training (LSHT) addressing the external and internal uses of information technology (IT) in the hospitality industry. The internal use of IT is considered to include property management system (PMS), e-learning platforms, videoconferencing and other computer services, the external IT use includes the internet, the wireless and mobile technologies and the global distributions systems (GDS). The paper concludes that IT introduction and computerisation will dramatically contribute to TVU success. A 13-slide presentation of the paper is supplied in a separate file.
KEYWORDS: Information technology, IT, computerization, hospitality, LSHT, TVU hotel,
C/T/101. Radisson Edwardian Grafton Hotel: Guest Cycle Report
- WORDS:
- 1400
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper presents a report on the guest cycle at the Radisson Edwardian Grafton Hotel in London describing the nature of the enterprise, the features of property management, and the IT systems used to support the guest cycle and quality management. Relationship between the guest cycle and the yield management are explained. Recommendations are suggested about the possible improvement of the quality management system.
KEYWORDS: Guest cycle, Radisson Edwardian Grafton Hotel, hospitality management, information systems, quality management,
C/T/98. Hospitality Management: menu engineering
- WORDS:
- 2700
- ADD-ONS:
- Calculations
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper analyses a fictitious scenario of a restaurant that plans to introduce 3 new menu items analysing their Purchasing Cycle (PC), the cost of ingredients and the price of the final product. Recommendations are suggested about the cost of the new menu items, profit and safety margins, follow up plans, etc.
KEYWORDS: Hospitality management, menu engineering,
C/T/95. Hotel businesses in UK: marketing approach
- WORDS:
- 2400
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper looks at the marketing strategy for hospitality enterprises within the UK hotel industry. The problems and barriers faced by hospitality businesses in the UK are identified, the importance of service marketing is highlighted, the issue of ownership in the hotel industry is addressed.
KEYWORDS: Hospitality, hotel industry, service marketing,
S/C/101. Organizational Behaviour and IS Applications: Case Study of Excelsior Leisure Hotel
- WORDS:
- 1700
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper reports on the Excelsior Leisure Hotel describing their background and analysing the use of information systems (IS) for strategic, tactical and operational purposes. The Stakeholder Analysis diagram and Information Flow diagram are described as possible tools to identify the effect of IS application. Recommendations are suggested to the hotel management about the areas of IS improvement.
KEYWORDS: organizational, behaviour, applications, study, excelsior, leisure, hotel,
C/T/82. Family weekends at Center Parcs
- WORDS:
- 2700
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper reports on the performance of Center Parcs (CP) that provides facilities for family weekends addressing the problems of the company's IT management and service quality. A study of family experience at the Centre Parcs resort is conducted. Conclusions are made about the exploitation of the IT potential, the arrangement of activities for people of all age groups, the allocation of suitable food venues based on age and cultural factors, etc.
KEYWORDS: t, family, weekends, center, parcs,
C/M/1014. Influence of learning concepts on efficiency in hospitality organisations
- WORDS:
- 2100
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper addresses the issues of cultural diversity in the hospitality industry and the challenges of organisational learning within the industry. Literature is reviewed on the theory of hospitality management and learning organisation. A study is conducted using the methods of primary research (questionnaires and interviews) to analyse the requirements and evaluate the quality of hotel services. Conclusions are made about organisational co-ordination and efficiency of the hospitality industry.
KEYWORDS: Hospitality, hotels, learning organisations,
C/B/1150. Outriggers Hotels and Resorts: Case Study
- WORDS:
- 2900
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper examines the performance of Outriggers Hotels and Resorts describing their current state of business, looking at the use of information systems (IS), and suggesting recommendations about strategic alignment between the company's business and information systems strategies.
KEYWORDS: E-tourism, Outriggers Hotels and Resorts, information systems, IS,
C/C/72. Information systems in hospitality industry
- WORDS:
- 1600
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper examines how catering business can benefit from information systems looking at four aspects of the catering business, i.e. customer information, supply chain, optimal resource utilisation, and customer service for the use of information systems. Recommendations are suggested on the basis of the analysis.
KEYWORDS: Information Systems, hospitality, catering,
C/HR/321. Proposal. HRM in Small Catering Firms
- WORDS:
- 2500
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper proposes research into the needs of HR management in small catering firms examining employees' views about work motivation and employee relationships. Literature on the theories of motivation is reviewed. The methods of research are described including secondary data and primary data obtained through focus group interview. Research timetable is outlined.
KEYWORDS: Proposal, HRM, hospitality, motivation, Maslow, Herzberg, small catering firms, leade,
C/M/935. Presentation. Customer care function in Saman Hotel
- WORDS:
- 0
- ADD-ONS:
- 25 Slides
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper offers a power point presentation of the research into the customer care (CC) practices in Saman Hotel. The concept of customer care is considered outlining the steps in CC management for external and internal customers of the hotel. Recommendations are suggested for effective CC highlighting the importance of CC, service quality, benchmarking, etc. Best practice choices in CC are considered in the context of Ritz Carlton practices. Each slide is accompanied with comments.
KEYWORDS: Customer care, Saman hotel, Ritz Carlton,
Subject Catalogue
- Dissertations and Proposals
- Analysis of Companies
- Analysis of Industries
- Architecture, Design and Technology
- Computing and Mathematics
- E-Commerce and E-Business
- Economics
- Education
- Engineering
- Fashion and Culture
- Finance and Accounting
- General Business
- History
- Hospitality and Tourism
- Human Resource Management
- International Relations
- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
GET OUR GooGLE TOOLBAR BUTTON
BOOK MARK US
WHAT OTHERS HAVE SAID
The service was excellent; I received the papers within 1 minute from making my payment. I wish we could have a service like this here in South Africa. We can only hope!Nicky
