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C/T/122. Quality improvement approaches to event management: case study of banquet failure in Waterlander Hotel
- WORDS:
- 2300
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the case of a banquet failure in Waterlander Hotel discussing who was responsible for the failure and addressing the issues of coordination in the management of hotel events. Solutions to the hotel difficulties are suggested discussing the application of the Total Quality Management (TQM) approach and the Six Sigma approach to ensure customer satisfaction.
KEYWORDS: Waterlander Hotel, event failure, event management, TQM, Six Sigma, Quality Improvement, Customer Satisfaction,
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