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C/T/103. IT support of hospitality services and quality management in Liner Hotel, Liverpool

WORDS:
1600
ADD-ONS:
Images
DATE:
2009
PRICE:
19.99 GBP

The paper examines the IT management system used in the nautical themed Liner Hotel in Liverpool describing the information systems (IS) that provide facilities in the guest cycle and support quality management (QM). Recommendations about the quality improvement of hotel services are suggested.

 

KEYWORDS: Liner Hotel, information system, IS, quality management, guest cycle,

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