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C/M/935. Presentation. Customer care function in Saman Hotel

WORDS:
0
ADD-ONS:
25 Slides
DATE:
2008
PRICE:
19.99 GBP

The paper offers a power point presentation of the research into the customer care (CC) practices in Saman Hotel. The concept of customer care is considered outlining the steps in CC management for external and internal customers of the hotel. Recommendations are suggested for effective CC highlighting the importance of CC, service quality, benchmarking, etc. Best practice choices in CC are considered in the context of Ritz Carlton practices. Each slide is accompanied with comments.

 

KEYWORDS: Customer care, Saman hotel, Ritz Carlton,

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