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E-travel and Tourism
C/T/138. Disintermediation in Hospitality Industry
- WORDS:
- 2000
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the impacts of the Internet on the hospitality and tourism industry discussing the phenomenon of disintermediation and examining the arguments in favour and against the disintermediation of travel agents through hotel websites. The advantages of large hotel chains in obtaining online customers are considered, the role of Destination Management Systems (DMS) in customer relationship management (CRM) is discussed.
KEYWORDS: Disintermediation, Hospitality’ hotel website, online customers, Destination Management,
Other Papers On: E-travel and Tourism
Other Papers On: Hospitality, Travel and Tourism Industry
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Keywords Tag Cloud
tourism hospitality packages holiday intangibility perishability selling internet review travel literature customer relationship ei ict management disintermediation applications businesses changes international theory british dynamics proposal online strategic tour operators overcome airline southwest development study effects information role visual planning hr technology c consumer
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