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Balanced Scorecard

C/OM/112. Business Excellence

WORDS:
3000
DATE:
2008
PRICE:
39.99 GBP

The paper examines the notion of business excellence by comparing three business improvement methodologies, i.e. total quality management, the balanced scorecard, and the EFQM excellence model, indicating how they can be used to implement change. As a case study, the paper examines how the EFQM excellence model helped a firm to improve their business performance.

 

KEYWORDS: business excellence, TQM, balanced scorecard, BSC, total quality management,

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