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Public Sector Management

C/F/109. Performance measurement and accountability in commercial and public sectors

WORDS:

2600

DATE:

2005

PRICE:

29.99 GBP

Commercial and public sector organisations differ in their goals, stakeholders, and accountability practices. They also measure their performance differently: such measures as ROI or percentage increase in profits do not apply to the public sector. The paper analyses both types of organisations in terms of their mission, stakeholders, accountability and the way they assess and manage their performance. Both financial and non-financial measures as well as multi-dimensional performance measurement systems are examined in the paper. In case of the public sector, the concept of value for money is analysed along with the principles of economy, efficiency, and effectiveness. These are evaluated in the light of their relevance, consistency, and applicability to the public sector with both strengths and weaknesses revealed. Finally, characteristic features of charities and their difference from governmental agencies are scrutinised in the paper.

KEYWORDS: f, performance, measurement, accountability, commercial, public, sectors,