Browse our collection of papers in
Outsourcing

C/B/1549. Dissertation. Outsourcing of IT/IS Function

WORDS:
13400
DATE:
2009
PRICE:
139.99 GBP

The dissertation investigates the issues of Information Technology (IT) and Information Systems (IS) outsourcing discussing the rationale for the outsourcing of non-core activities, i.e. call centers, accounting divisions and human resources function, examining the benefits and risks of outsourcing for the company and formulating hypotheses related to the key issues of IT/IS outsourcing. The review of literature touches on the role and features of IS outsourcing in business, the challenges and dilemmas of outsourcing, the practice of setting up call centers in India, the features of offshore outsourcing, etc. The methods of research include analysis of secondary sources and primary data obtained through a questionnaire distributed among the employees of 60 organisations. Conclusions are made about the difficulties posed by cultural differences and the lack of clarity with regard to service standards. Recommendations are suggested about the best practices to ensure the success of IT/IS outsourcing.

 

KEYWORDS: Dissertation, Outsourcing, offshore, Information Systems, IS, Supplier Relationships, Information technology, IT, call centres, accounting divisions, India, non-core activities,

DOWNLOAD THIS PAPER DOWNLOAD THE REFERENCE LIST
 
Other Papers On: International Business Dissertations
Other Papers On: Business Dissertations
Other Papers On: Computing Dissertations
Other Papers On: Outsourcing

CUSTOM WRITING

Can't find what you are looking for? Click here to order a custom written paper

Subject Catalogue

Keywords Tag Cloud

outsourcing dissertation benefits india hr uk business study firms proposal risks systems information disadvantages process cost risk move company control own discuss theory call services function international advantages examination cons software relationship centre development role hrm practices real organisations costs major outsource developing operations supply vs service rationale sector public employees chain functions resource british issues management centres pros extent human buy drawbacks deal national grocery claims examples references life fragmentation governments multiples third issue bernard matthews introduction quality ibm parties logistics coloplast successful practiced act home reward total balancing country capital weenip contract ownership tco recent times widely school trade scotts affects gro miracle forms transnational studies express methods plans production negative alliances om sense singapore reduce positive opportunity returns receive increased shareholders john smith presentation provides strategic law chinese consultant job competences crowdsourcing relating shoring recruitment harvard offshoring recruiting topcoder iregulatory financial institution investment technology purposes challenges impacts decentralisation telecom maintain able ultimate increase losing independence increases increasingly recognized buys outsources destiny managed research providers external provider professional application exercise deliver treated simply cutting companies reverse assessment america trends opportunities domain south bp customer importance supplier critical perspective outsourcer jp morgan chase shifts market entry entity tata motors hypothetical remaining client corporation xerox key organisation address c bt account consider boundary firm optimise cultural applications transaction departments offshore evaluative hbos context indian smes project managers factors ventures rd solutions qantas training vang centers organization ict mauritius contact countries shifting resentment people economic terms growing caused ongoing trend rightly wrongly review
GET OUR GooGLE TOOLBAR BUTTON
Click here
BOOK MARK US
WHAT OTHERS
HAVE SAID
Thank you for the very fast, secure and exceptionally valued service. Gualba