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IS and IT Management

C/B/1746. Success and failure in IS implementation at American Airlines and Qantas

WORDS:
3300
DATE:
2009
PRICE:
39.99 GBP

The paper examines two projects related to the implementation of information systems (IS), i.e. the CONFIRM project implemented by American Airlines that ended up in failure, and an IS project of Qantas Airlines that was a success and provided the company with strategic advantage.

 

KEYWORDS: Information systems, IS, CONFIRM, Qantas, American Airlines,

 
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