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Business Process Reengineering

C/B/117. Dissertation. The Complexity of BPR within NHS Context

WORDS:

10000

DATE:

2004

PRICE:

109.99 GBP

The dissertation discusses the change management issues related to BPR processes within the NHS context. The main objective of the dissertation is to identify the complexities of the BPR process in the NHS Trust. Primary research has been carried out to identify the attitudes of the operational level staff towards innovative techniques and their opinions as to how the implementation of the change strategy has been carried out. Literature review and secondary research has identified and reinforced the conclusions of the primary research, that BPR is a complex process requiring a great deal of planning and commitment from the stakeholders of the organization if it is to succeed. It is clearly recognized that engaging the workforce in the planning and implementation is vital for them to understand the need for change and to commit to it. The conclusions identify that BPR as well as other factors have led to reluctance and resistance. It is recognized that the force field analysis might be applied in future to identify restraining and driving forces. Communication is seen as a key element in obtaining support and commitment during the times of change. Recommendations are made to determine how the implementation process could be speeded up in order to minimize the uncertainty, reduce the stress on management levels, and create an environment that is able to better address the complexities of business process reengineering.

KEYWORDS: dissertation, complexity, bpr, nhs, context,