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Public Management
P/F/479. One-stop approach in public service delivery
- WORDS:
- 5500
- DATE:
- 2005
- PRICE:
- 59.99 GBP
The paper critically examines the work of public agencies reviewing a one-stop approach that facilitates and coordinates the work of front and back offices, examining its effects on public satisfaction and conducting a case study of one-stop service delivery practices in the Inland Revenue Authority of Singapore (IRAS). IRASs use of ICT as a key factor in their service delivery success is highlighted.
KEYWORDS: One-stop, public agency, service delivery,
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