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E-Government
C/C/115. E-government and Information technology
- WORDS:
- 3600
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper examines the impact of Information Technology (IT) on the e-government services that, arguably, can change the nature of the relationship between the citizen and the government. Academic literature on e-government is reviewed discussing the levels of IT applications in e-government, the advantages and disadvantages of e-government services, the issues of knowledge management (KM) and customer relationship management (CRM), the uses of IT under globalisation, etc.
KEYWORDS: IT, e-government, E-business, knowledge management, customer relationship management,
Other Papers On: E-Government
Other Papers On: Information Communication Technology
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