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CRM and EC

P/EI/24. Discuss the phases of evolution of ECRM from Mass Marketing through to Permission Marketing, using practical examples to highlight the benefits and disadvantages of each.

WORDS:
2000
DATE:
2003
PRICE:
29.99 GBP

This paper discusses the evolution of ECRM (electronic customer relationship management) from mass marketing through to permission marketing and analyses the concepts of mass marketing, market segmentation, relationship marketing, one-to-one marketing and permission marketing.

 

KEYWORDS: ei, discuss, phases, evolution, ecrm, mass, marketing, permission, marketing, using, practical, examples, highlight, benefits, disadvantages, each,

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