Browse our collection of papers in
Operations Management Dissertations
C/OM/219. Dissertation. Challenges and Potentials of TQM in UK SME
- WORDS:
- 9500
- DATE:
- 2010
- PRICE:
- 99.99 GBP
The dissertation examines the challenges that can face UK small and medium-sized enterprises (SME) in the process of introducing and sustaining lean thinking supply-chain management (total quality management). The review of literature touches on the concept of total quality management (TQM) and its relation to sustainable innovation, competitive advantage and industrial characteristics of the organisation. Examples of TQM in Japanese automotive companies are analyzed. The methods of the research are based on secondary data. Conclusions are made about the potential of TQM to improve competitive performance of SME in the UK.
KEYWORDS: Dissertation, total quality management, TQM, lean thinking, supply-chain management, automotive companies, SME,
C/OM/216. Proposal. ERP Design for Additive Manufacturing
- WORDS:
- 600
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper proposes research into the key success factors of effective ERP (Entity Resource Planning) system that can facilitate the additive manufacturing capability of the company. The objectives of the research are formulated, an initial review of literature on ERP theory is presented, the methods of the proposed research are described.
KEYWORDS: Proposal, ERP, Entity Resource Planning, Additive Manufacturing,
C/OM/211. Proposal. Trade-Offs in TQM Implementation
- WORDS:
- 600
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper proposes research into trade-offs as a tool of strategic operations management and their effects on the implementation of total quality management (TQM). The areas of the literature review are identified, the methodology of the proposed research is described.
KEYWORDS: Proposal, trade-Offs, TQM, total quality management,
C/OM/201. Dissertation. Innovation and HRM policies of Toyota
- WORDS:
- 10800
- DATE:
- 2010
- PRICE:
- 109.99 GBP
The dissertation investigates international HRM policies of Toyota with regard to their increasing tendency towards innovation. Literature is reviewed on the nature of innovation and its impact on organisations, the features of incremental innovation, the types and sources of innovation, etc. The research uses an interpretive approach to the analysis of secondary and primary data collected from a questionnaire and an in-depth interview aimed to identify the relationship between people management and innovation development. Conclusions are made about the specific methodology applied by Toyota to ensure continuous improvement of their performance, comparisons are drawn between innovation-related HRM policies of Toyota and those of Western companies.
KEYWORDS: Dissertation, HRM, Toyota, Innovation,
C/B/2120. Dissertation. Impact of global environmental factors on competitive strategies of Toyota and General Motors
- WORDS:
- 11550
- DATE:
- 2010
- PRICE:
- 119.99 GBP
The dissertation investigates the effects of the global recession on the automotive industry addressing the issues of operations management faced by General Motors (GM) and Toyota. The review of literature touches on the current competitive strategies used by the leading automotive players, the impacts of the global crisis on the automotive industry, the implications of the recession, strategic options available for global automotive companies in their supply chain management and strategic alliances, etc. A case study of strategies used by General Motors (GM) and Toyota is conducted. The methods of the research employ secondary data and primary data collected via semi-structured interviews with GM and Toyota employees, analysis of the companies’ operations and performance is conducted using the models of PEST and Porter’s Five Forces. Conclusions are made about the need to improve the core competencies of both companies. Recommendations are suggested to GM and Toyota management about the available options for their strategic development.
KEYWORDS: Dissertation, Toyota, General Motors, automotive industry, PEST, Porter’s Five Forces,
C/M/1322. Literature review. Causes of poor service quality at KFC
- WORDS:
- 3100
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper offers a review of literature related to the dissertation “Causes of poor service quality at KFC”. The review provides theoretical underpinnings of customer relationship management (CRM), customer loyalty, customer satisfaction, service quality and the principles of the SERVQUAL model.
KEYWORDS: Literature review, service quality, KFC, customer relationship management, customer loyalty, customer satisfaction, SERVQUAL,
C/M/1318. Proposal. Causes of poor service quality at KFC
- WORDS:
- 1250
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper proposes to examine the factors that influence the quality of service in Kentucky Fried Chicken (KFC) quick service restaurant (QSR). KFC background is described, literature is reviewed on customers’ evaluation of service quality detailing the theoretical principles of the SERVPERF model. Research design and methodology are outlined.
KEYWORDS: Proposal, KFC, Service quality, quick service restaurant, QSR,
C/OM/190. Dissertation. Lean Manufacturing. Case study of Toyota
- WORDS:
- 15400
- DATE:
- 2010
- PRICE:
- 159.99 GBP
The dissertation looks into the theory and practices of lean manufacturing. The review of literature touches on the approaches to the manufacturing process, the concepts of ‘push and pull’ manufacturing, total quality management (TQM), innovation, lean thinking (LT), LT benefits and challenges, etc. A case study is conducted to identify the obstacles faced by UK organisations in the process of integrating lean thinking in their supply-chains. The methods of the research are based on secondary data collected from academic sources on the topics of lean thinking, TQM, incremental process innovation, etc. The global dynamics of the manufacturing process are analyzed considering the impacts of the economic downturn and arguing whether manufacturers should rely entirely on lean thinking in contemporary business environment. Examples of LT application in Toyota are analyzed, the obstacles of LT for small and medium-sized enterprises (SME) in the UK are examined. Conclusions are made about the challenges of LT for SME that involve operational risks.
KEYWORDS: Dissertation, lean thinking, lean manufacturing, Toyota, SME, TQM, innovation,
C/OM/186. Dissertation. Theory and implementation of service strategy: case study of M-Trans
- WORDS:
- 16650
- DATE:
- 2009
- PRICE:
- 169.99 GBP
The dissertation investigates the service strategy of a transportation service provider M-Trans operating in Cyprus. The review of literature touches on the concept of ‘service’ and ‘service value stream’, the methods of measuring service quality, the service strategy of transportation service, etc. Research methodology is based on qualitative and quantitative data obtained from secondary sources and primary sources, i.e. questionnaires and semi-structured interviews aimed to evaluate the quality of M-Trans along the lines of their tangible features, responsiveness, reliability, assurance, and empathy. Conclusions are made about the managerial implications of the service quality assessment suggesting recommendations about the ways to improve the company’s service strategy.
KEYWORDS: Dissertation, service strategy, transportation service, M-Trans, Cyprus, service quality, service value stream,
C/OM/184. Dissertation. Features of supply chain and logistics in Argos
- WORDS:
- 10200
- DATE:
- 2009
- PRICE:
- 109.99 GBP
The dissertation looks at the supply chain management (SCM) in the UK retailer Argos examining its specific features and identifying the problems of SCM. The review of literature provides information on the theory of SCM and logistics, the problems related to distribution networks, lack of information, cash flow, inventory control, etc. The methods of the research are based on secondary data analysis. A study is conducted to reveal the problems created by the outdated supply chain systems in Argos, and to indicate the benefits of the Replenishment and Core Operations (RACO) programme that provides the opportunity to separate merchandise into detailed categories. Conclusions are made about the unique front-end and back-end supply-chain characteristics of Argos and the outcomes of the company’s transformation over the last years.
KEYWORDS: Dissertation, Argos, supply chain management, SCM, inventory control, logistics, Replenishment and Core Operations, RACO,
C/OM/182. Dissertation. Innovation strategies most suitable for technology-based SME: pioneer or follower?
- WORDS:
- 12000
- DATE:
- 2009
- PRICE:
- 129.99 GBP
The dissertation looks at innovation and entrepreneurship as key sources of competitive strengths in UK techno-based SMEs seeking to identify whether they should be pioneers or followers in their innovation strategies. Strategic content of pioneers and followers is identified highlighting the advantages and disadvantages of each mode and formulating related managerial requirements. Literature is reviewed on the theory of strategic management and innovation, the concepts of leadership and followership, the issues of innovation in SME, etc. The methods of the research are built on the interpretivist approach and a case study analysing primary data collected from 60 questionnaires distributed among the owners and top managers of techno-based SMEs. Conclusions are made about the managerial implications of the research findings suggesting recommendations to SME about the adoption of one of the analysed innovation strategies.
KEYWORDS: Dissertation, innovation strategy, pioneer, follower, SME, strategic management,
C/OM/181. Dissertation. System dynamics and PC supply chain management in Dell
- WORDS:
- 8900
- DATE:
- 2009
- PRICE:
- 89.99 GBP
The dissertation examines the alterations introduced by Dell to the traditional PC supply chain seeking to evaluate their effectiveness. Literature is reviewed on strategic management at Dell, the theory of supply chain management (SCM), system dynamics, the ‘bullwhip effect’ of supply chain lack of synchronization, supply chain features in the PC industry, etc. The research uses system dynamics methodologies including qualitative system dynamics to examine the supply chain strategy at Dell. Conclusions are made about the SCM strategies used by the company that help to minimise the bullwhip effect and allow them to operate in a more effective way.
KEYWORDS: Dissertation, System dynamics, supply chain management, Dell, PC, bullwhip effect,
C/B/1759. Proposal. HRM solutions to process innovation in Toyota
- WORDS:
- 1200
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper offers a research proposal into the practices of HRM at Toyota related to the process innovation. The challenges of successful HRM execution in Toyota international environments are highlighted describing the company’s approaches to recruitment and selection, training and development, compensation and benefits, career structure, etc.
KEYWORDS: Proposal, process innovation, Toyota, HRM, international operation,
C/HR/521. Proposal. Quality Performance Management in Hospitality Industry: Case Study of Greece
- WORDS:
- 1700
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper proposes research into the role of the quality performance management (QPM) in the hospitality industry of Greece formulating the research objectives, analysing the theoretical concepts related to QPM and discussing strategic value of QPM in the hospitality industry. Proposed methodology, difficulties and limitations of the research are outlined.
KEYWORDS: Proposal, Hospitality, Tourism, Service Quality, performance management,
C/OM/166. Proposal. Simulation of Supply Chain Activities in Personal Computing Industry
- WORDS:
- 600
- DATE:
- 2009
- PRICE:
- 9.99 GBP
The paper proposes research into the simulation of the supply chain methods in the personal computing (PC) industry. The aim and objectives of the research are set out, an overview is provided of the prospective literature review and research methodology. The paper has no reference list.
KEYWORDS: Proposal, Simulation, Supply Chain Activities, Personal Computing,
C/B/1678. Proposal. Role of HRM in Logistics and Supply Chain Management
- WORDS:
- 2900
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper proposes research into the role of human resources (HR) within logistics and supply chain management (SCM) explaining the difference between ‘soft’ and ‘hard’ characteristics of SCM, and discussing the ways of strategic use of HR. The proposal outlines the research aims, objectives and rationale presenting a review of related literature, a description of research methods and a project management plan.
KEYWORDS: Proposal, Human Resource Management, HRM, Supply Chain Management, Logistics,
C/OM/162. Proposal. Obstacle for Companies to Accomplish Lean Thinking
- WORDS:
- 4600
- DATE:
- 2009
- PRICE:
- 49.99 GBP
The paper presents a research proposal for the dissertation: “What are the likely challenges that companies face with the adoption of lean thinking in their operations?” aimed to explore and analyse the problems and solutions associated with the process of adopting lean thinking in companies’ supply chains. Definitions and features of lean thinking are reviewed, research methodology and data collection techniques are described including primary data to be obtained via interviews. Expected outcomes of the research are indicated.
KEYWORDS: Proposal, lean thinking, supply chain,
C/OM/155. Master's Dissertation. Innovation Avenues for Engineering Organisations: Business Process Re-engineering
- WORDS:
- 22200
- DATE:
- 2009
- PRICE:
- 229.99 GBP
The dissertation investigates the process mapping technique of business process re-engineering (BPR) providing a review of literature on the theory of innovation in organisations, BPR history and techniques, coexistence of BPR and TQM, applications of BPR, process quality management (PQM), etc. Research methods and data collection techniques are described. A case study of BPR in a manufacturing firm is conducted analysing their approaches to innovation implementation. Conclusions are made about the role of the process based innovation in raising the company’s effectiveness.
KEYWORDS: Masters Dissertation, business process re-engineering, BPR, innovation, TQM, quality management,
C/OM/140. Dissertation. Problems and Difficulties experienced in the passenger and cargo departments of air logistics in UK
- WORDS:
- 17100
- DATE:
- 2009
- PRICE:
- 179.99 GBP
The dissertation addresses the issues faced by the air cargo logistics in the UK examining the importance of airfreight services and air transport for the British economy, highlighting the features of the UK airfreight market, identifying the key players in the air transport industry, etc. The major air cargo carriers are described including British Airways (BA), Virgin Atlantic, and other American, European and Asian airlines. A review of literature is presented touching on the modern challenges to air transportation, operations of airfreight businesses, capacity issues of cargo carriers, the implications of European air transport liberalization, airport constraints affecting the liberalization process, etc. The study of the passenger and cargo logistics in the UK is conducted to identify their problems and solutions through descriptive and explanatory methods of research including primary data collected through questionnaires and interviews with passengers. Conclusions are made about the problems in passenger and cargo logistics in British air transport ranking these problems by the degree of their importance and suggesting recommendations to the freight and logistics sector.
KEYWORDS: Dissertation, Air Logistics, UK air cargo, airfreight services, passenger air transport, cargo carriers,
C/OM/141. Proposal. Sustainable competitive advantage and TQM in SME
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper offers a proposal to investigate whether TQM can act as a source of sustainable competitive advantage in a small to medium sized enterprise (SME). Literature is reviewed on strategic management, models of quality management, and the distinction between operational and strategic aspects of TQM. An intrinsic case study approach is suggested based on mixed methods and underpinned by interpretivist epistemology.
KEYWORDS: Proposal, competitive advantage, total quality management, TQM, SME,
C/OM/152. Dissertation. Management of Green Supply Chains
- WORDS:
- 10100
- DATE:
- 2009
- PRICE:
- 109.99 GBP
The dissertation explores the management practices of 'green' supply chain that UK companies can apply in order to promote the global environmental sustainability. The review of literature touches on the policies of environmental sustainability highlighting the obstacles to their successful implementation. A number of UK companies are examined to identify their need for environmental solutions and reveal the gap between the environmental needs and the companies’ practices. Conclusions are made about the 'green' approaches that UK companies can employ suggesting recommendations for successful management of a green supply chain.
KEYWORDS: Dissertation, Green supply chain, waste management, recycling,
S/M/478. Master's Dissertation. Critical Investigation of Financial Advisor Services: How does Service Quality Impacts on Customer Loyalty?
- WORDS:
- 21200
- DATE:
- 2009
- PRICE:
- 219.99 GBP
The dissertation addresses the issues of relationship marketing looking at the quality of financial services and investigating it from the customer perspective. Literature is reviewed on the theory of service relationship marketing, financial advice, principles of business advertising, features and role of service quality, approaches to customer satisfaction, customer loyalty, etc. Various frameworks of service quality are detailed. A study of customer perceptions and evaluations of financial advisor service is conducted seeking to establish the service features that enhance customer loyalty. The methods of secondary research are combined with primary research of the questionnaire-based data. Conclusions are made about the aspects of financial service advisors that have positive effects on customer loyalty. Recommendations are suggested about further avenues of research into the relationship between financial service quality and customer loyalty.
KEYWORDS: Masters Dissertation, service quality, financial advisor, customer satisfaction, cust,
S/M/479. Master's Dissertation. Implications of Customer Services of Carphone Warehouse, UK
- WORDS:
- 19900
- DATE:
- 2009
- PRICE:
- 199.99 GBP
The dissertation addresses the issues of customer service quality in Carphone Warehouse (CPW) Plc. The review of literature touches on the concept of customer service (CS) as part of marketing strategy, CPW background and CS practices, the concept of service as product, the concept of quality, the SERVQUAL model of service quality, the service GAP model, the link between customer expectations and customer satisfaction, etc. A study of customers' perceptions of CPW services is conducted using the methods of sampling and survey to provide primary data based on a questionnaire and applying deductive approach to link them with literature-based data obtained from secondary sources. Conclusions are made about various dimensions of CS, i.e. quality, reliability, responsiveness, empathy, etc. and their relation to customer satisfaction with CRW customer services. Reflective analysis of the dissertation value is presented.
KEYWORDS: Masters Dissertation, Customer Services, Carphone Warehouse, service quality, custome,
C/OM/135. Proposal. Problems and difficulties experienced by passenger and cargo departments of air logistics in UK
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper proposes research into the passenger and cargo logistics of the UK air transport industry. Logistics problems faced by modern air transport are identified, the objectives of the research are outlined, proposed methodology is described, expected outcomes are considered.
KEYWORDS: Proposal, air logistics, supply chain management, air cargo,
C/OM/136. Proposal. Minimisation of cultural issues to attain profitability: case study of M&S
- WORDS:
- 2900
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper proposes research into the problem of company losses caused by inefficiencies in their supply chain that lead to increase in costs. Research aims and objectives are outlined, a case study of Marks and Spencer is proposed to examine various efficiency procedures related to their supply chain (SC) development, organisational culture and change management schemes. Literature is reviewed on the theory of organisational culture and the use of radio frequency identification devices (RFID) in SC management. Research design and methodology are described, the timeline for the project implementation is indicated.
KEYWORDS: Proposal, organisation culture, radio frequency identification devices, RFID, M&S, Ma,
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