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Operations Management Dissertations

C/OM/126. Dissertation. Can Total Quality Management provide a successful and competitive advantage for small businesses?

WORDS:
12400
DATE:
2008
PRICE:
129.99 GBP

The dissertation examines the features of total quality management (TQM) arguing whether it can provide a sustainable competitive advantage for small businesses in the UK. Literature is reviewed on the definitions of the TQM concept, the benefits of TQM for organisations, the use of TQM in large firms, the applicability of the TQM approach to various markets, etc. The methods of the research are based on the analysis of secondary data and primary data collected through in-depth interviews and an open-ended questionnaire. Conclusions are made about the benefits of pursuing TQM principles by small firms. Recommendations are suggested about the actions that should be undertaken to insure successful implementation of TQM.

 

KEYWORDS: Dissertation, Total quality management, TQM, small businesses,

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