Browse our collection of papers in
Operations Management Dissertations

C/B/3427. Dissertation. Examination of customer services at O2

WORDS:
11900
DATE:
2011
PRICE:
119.99 GBP

This dissertation examines customer services at O2, and aims to assess customer service quality in the telecommunication industry in general. The study provides the background to the company and to the study. The study aims to apply the SERVQUAL model of service quality on O2, to analyze the impact of service quality of O2 on consumer behaviors, to perform a critical analysis of O2’s claims about exceeding customers’ expectations, and to examine the expectations and perceptions of O2 customers in the U.K. The review of literature discusses a range of topics like Total quality management, the function of service quality, and the SERVQUAL model. The methodology is provided, and data is collected through the use of a questionnaire, and secondary data analysis. The dissertation then analyses all of the findings, and conclusions are made regarding recommendations.

 

KEYWORDS: Dissertation, customer services, O2, Telecommunication industry, SERVQUAL, consumer behaviour, total quality management!,

DOWNLOAD THIS PAPER DOWNLOAD THE REFERENCE LIST
 
Other Papers On: Marketing Dissertations
Other Papers On: Operations Management Dissertations
Other Papers On: O2
Other Papers On: Telecommunications Industry

CUSTOM WRITING

Can't find what you are looking for? Click here to order a custom written paper

Subject Catalogue

Keywords Tag Cloud

om dissertation proposal management supply chain quality study logistics innovation uk total outline project competitive strategic hotel operations service tqm technology flower customer services performance advantage master supplier impact strategy cut implementation effective sme sector toyota manufacturing success factors kfc achieve rfid design innovations engineering hrm knowledge hall objectives company lean fuels provide hr spa development whittlebury value role saudi strategies based retail review literature reverse china arabia telecom third party green process organisations impacts c operational causes dhl sustainable relationship poor position organisational evaluation pharmaceutical air improvement healthcare hotels perishable resource renewable perspective managers aligning nigeria added experienced passenger argos difficulties successful businesses cargo improve challenges departments projects measurement adherence body shop apple demand professionals control hilton examination principles impediments outbound cost steel o fabrication inbound vs haier panasonic environments perishability overview reducing growth fast asian emerging market leverage functional cross operating panel gscm vodafone educational leadership solar kingdom teams create adoption approaches radical incremental adaptation stakeholders training systems disadvantages advantages aerospace meggitt braking aircraft mobily fad shanxi ict diesel engine maintenance methodology influence brands united key arab emirates leading assessment processes padlock contribution hungary nadec information effectiveness food india consumer satisfaction affect arabian buyer moving microsoft dell public masters car auto recall profitability attain industries monitoring minimisation cultural issues recycling evaluating advisor financial loyalty implications carphone investigation critical store approach source swatch optimization npd context star olympic games suitable five beijing alternative viable fossil option route pioneer follower organization private stanbic ibtc failure enablers merger glaxosmithkline gsk pre post warehouse online offs trade erp additive potentials policies motors theory features trans global environmental oil gas bullwhip managing effect xerox corporation canada authority purchasing capital district health pc dynamics tesco energy chains avenues business british privatization retailing computer redefined effects re obstacle hospitality computing greece solutions system personal activities companies accomplish thinking simulation starbucks
GET OUR GooGLE TOOLBAR BUTTON
Click here
BOOK MARK US
WHAT OTHERS
HAVE SAID
Thank you for the valuable service you provided. Shairoon