Browse our collection of papers in
Management Dissertations
C/M/1376. Dissertation. Customer Relationship Management in Airline Industry: Case Study of British Airways
- WORDS:
- 19500
- DATE:
- 2010
- PRICE:
- 199.99 GBP
The dissertation investigates the effectiveness of customer relationship management (CRM) as a source of competitive advantage in the airline industry using a case study of British Airways (BA). Literature is reviewed on the theory of CRM, the role of CRM in gaining competitive advantage, CRM strategic capability, etc. Critical incident technique (CIT) is used as a core research methodology, the methods of the BA case study include primary research based on the data obtained from questionnaires. Conclusions are made about the value of the extrinsic and intrinsic aspects of CRM in the strategy of British Airways towards a sustainable competitive advantage within the airline industry.
KEYWORDS: Dissertation, CRM, Customer Relationship Management!, airline industry, British Airways, BA, competitive advantage,
C/B/2240. Proposal. Customer relationship management as strategic enabler to gain competitive intelligence and competitive advantage: case study of UK banking industry
- WORDS:
- 1950
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper offers a research proposal for the dissertation: ‘Customer relationship management as strategic enabler to gain competitive intelligence and competitive advantage: case study of UK banking industry’. The proposal includes the introduction to the theory of CRM, a brief overview of academic literature on the role of CRM in gaining competitive advantage, a description of research methodology, identification of prospective problems and research limitations, and a timescale of work at the dissertation.
KEYWORDS: Proposal, Customer relationship management, CRM, UK banking industry, strategic management, strategic marketing,
C/M/1360. Dissertation outline. Is CCTV a step too far in ensuring firm security?
- WORDS:
- 590
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper presents an outline of the dissertation on the use of close-circuit television (CCTV) cameras for employee surveillance seeking to establish whether this security measure is too intrusive. The areas for the literature review are identified, research methodology is described. The paper has no reference list.
KEYWORDS: Dissertation outline, CCTV, close-circuit television, security, employee surveillance,
C/M/1357. Proposal. Employability in Charity Internships
- WORDS:
- 4400
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper proposes a study of internships in British charity and non-governmental organisations (NGO) to examine the impact of internships on the UK labour market. A literature review is presented touching on the issues of employability, employability skills, Kolb’s experiential learning theory, reflective learning, knowledge creation, etc. This proposal does not contain methodology and data analysis.
KEYWORDS: Proposal, literature review, internship, charity and non-governmental organisations, employability in UK,
S/B/545. Dissertation. Peculiarities of utilising management information systems by organisations
- WORDS:
- 11800
- DATE:
- 2010
- PRICE:
- 119.99 GBP
The dissertation addresses the management of information systems (MIS) explaining the concerns about the right choice of information systems (IS) to suit the purposes of the company, examining the differences in MIS between the private and public sector, etc. The review of literature touches on the theory of e-business, the impact of the Internet on companies' environment and marketing mix (4P) strategies, the importance of the right choice of strategy, etc. The methods of the research are based on qualitative analysis of secondary data and primary data collected from surveys and interviews with employees of several international agencies and companies. Conclusions are made about the need of MIS development to keep up with the development of information technologies. The areas of possible MIS improvement are identified recommending solutions to the existing problems.
KEYWORDS: Dissertation, management information systems, MIS, Internet, marketing mix, information technology, IT, information systems, IS,
C/HR/614. Proposal. Role of group dynamics in project management and its effect on managerial leadership
- WORDS:
- 830
- DATE:
- 2010
- PRICE:
- 9.99 GBP
The paper proposes research into the significance of group dynamics involved in a diverse project team and the ways it influences managerial leadership. Research objectives, methodology and strategy are formulated, the time schedule of the research project is outlined.
KEYWORDS: Proposal, group dynamics, project management, team management, leadership,
C/M/1319. Dissertation. Knowledge Management in MOTO
- WORDS:
- 8700
- DATE:
- 2010
- PRICE:
- 89.99 GBP
The dissertation reports on the development of a knowledge management (KM) strategy for MOTO car manufacturer with the aim to update the company’s current strategic objectives and commitments. Theories of knowledge management and change management are reviewed, research methodology and philosophy are described, an overview of the car manufacturing industry is presented, MOTO’s position within the industry is analysed using the model of Porter’s Generic Strategies, the structure and culture of the company are described along the lines of the Hofstede’s model. Recommendations are suggested about KM strategic initiatives that can be adopted by MOTO, the ways of their implementation are detailed.
KEYWORDS: Dissertation, MOTO, knowledge management, KM, Porter’s Generic Strategies, Hofstede,
C/B/2101. Dissertation Outline. How Can easyJet Continue to Maintain their Profitability and Market Share in Low Cost Airline Sector?
- WORDS:
- 1250
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper presents an extended outline of a dissertation on the strategies that can be adopted by easyJet to gain sustainable competitive advantage in the low cost airline industry. The rationale and objectives of the research are outlined, academic topics and sources for the literature review are indicated, research methodology is described.
KEYWORDS: Dissertation Outline, Strategic Management, easyJet, low cost airlines,
C/M/1300. Dissertation. Effects of risk management on product and service quality in oil and gas industry
- WORDS:
- 9450
- DATE:
- 2010
- PRICE:
- 99.99 GBP
The dissertation examines how risk management can affect the reputation of oil and gas companies and influence the perceptions of their product and service quality. The review of literature touches on the risks associated with the oil and gas industry, the theory of risk management (RM), the issues of product and service quality, the link between RM and company reputation, the concept of reputation risk, etc. A study of enterprise risk management in British Petroleum (BP) is conducted. The dissertation employs the methods of secondary research including quantitative and qualitative risk assessment at BP to measure their reputation risk. Conclusions are made about the relationship between enterprise risk management, reputation risk, and product and service quality at BP discussing the gap between reputation and reality, the weaknesses of RM, and possible solutions to enhance BP reputation.
KEYWORDS: Dissertation, risk management, oil and gas industry, British Petroleum, BP, product and service quality, reputation risk,
C/M/1290. Dissertation. Compliance with Health and Safety Standards in Oil and Gas Industry in Developed and Developing Countries
- WORDS:
- 9100
- DATE:
- 2010
- PRICE:
- 99.99 GBP
The dissertation addresses the issues of health and safety (H&S) in the oil and gas industry. Case studies of Shell, British Petroleum (BP) and Statoil are conducted examining their H&S implementation in the developed countries (the UK, the USA, Ireland and Norway) and developing countries (the Philippines and Columbia). Literature is reviewed on the theory of risk management and assessment, the role of H&S standards, their importance in the energy industry, etc. The methodology of the research is based on the case study approach and analysis of qualitative and quantitative secondary data. Conclusions are made about the breach of health and safety standards in the studied companies and their varying compliance with H&S standards in developed and developing countries.
KEYWORDS: Dissertation, Risk Management, Health and Safety, Oil and Gas Industry, developing countries, developed countries, Shell, BP, British Petroleum, Statoil,
C/M/1289. Dissertation. Risk management in oil and gas project development
- WORDS:
- 9300
- DATE:
- 2010
- PRICE:
- 99.99 GBP
The dissertation investigates the benefits of effective risk management (RM) for oil and gas (O&G) project development. Literature is reviewed on the concept of risk and risk management (RM), the external and internal hazards associated with oil and gas projects, the challenges of new O&G product development, etc. Research methodology is based on the analysis of secondary data and the cases related to oil and gas development issues. Conclusions are made about the sources of risk in O&G industry and the risk categories that lie within the scope of managerial control.
KEYWORDS: Dissertation, risk management, project management, oil and gas,
C/M/1288. Proposal. Loyalty and Customer Relationship Management in UK Banking: Case Study of HSBC
- WORDS:
- 2450
- DATE:
- 2009
- PRICE:
- 29.99 GBP
The paper proposes research into the system of customer relationship management (CRM) used by UK banks with to improve their services. A case study of CRM in HSBC is suggested seeking to establish a link between CRM and customer loyalty. A preliminary review of literature on the theory of CRM and customer loyalty is presented, the methods and timescale of the research are outlined.
KEYWORDS: Proposal, Customer Relationship Management, CRM, HSBC, Customer Loyalty, UK Banking,
C/M/1280. Proposal. Strategic management in Blackwell Publishing: insight into organisational culture, customer-centred and employee-centred practices
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper proposes research into strategic management in Blackwell Publishing focusing on their organisational culture, customer-centred and employee-centred practices. The aims and objectives of the research are outlined suggesting topics for a literature review on the theory of strategic management and success factors of business performance. Research methods and strategies are described, preliminary findings are discussed.
KEYWORDS: Proposal, Blackwell Publishing, organisational management, business performance,
C/M/1277. Dissertation. Importance of Communication Planning in Project Management: Case Study of Software Development
- WORDS:
- 7800
- DATE:
- 2009
- PRICE:
- 79.99 GBP
The dissertation investigates the importance of a communications plan for the requirement gathering phase of global software development. The review of literature touches on the concept of project management (PM), the features of PM in global software development, the role of the customer requirements in the development of products and services, etc. Research methodology is based on a qualitative approach to the analysis of the data obtained from secondary sources. Conclusions are made about the challenges of the communication between stakeholders, the managerial implications of poor communication, and the need of efficient communication channels between different stakeholders of the software development project.
KEYWORDS: Dissertation, Project Management, Communication Plan, Planning, Software Development,
C/E/431. Dissertation + Proposal. Impacts of oil pipelines on sensitive environments in Nigeria and UK
- WORDS:
- 11100
- ADD-ONS:
- 980 Words
- DATE:
- 2009
- PRICE:
- 129.99 GBP
The dissertation investigates the impacts of oil extraction and processing on the sea environments of Nigeria and the UK addressing the issues of vandalism, negligence and incompetence in oil pipelines management that resulted in oil spills and inflicted severe damage to the delta of Niger and to the North Sea. The review of literature touches on the environmental impacts of the oil industry, the threats of oil spill, the history and environmental concerns in Nigeria and the UK, the regulatory framework of the UK oil industry, etc. The methods of the research are based on the grounded theory and case study approach including primary research conducted through open-question questionnaires. Conclusions are made about the reasons for the oil spills, their environmental and social impacts, and the activities of domestic and international organisations that could prevent pollution and ensure post-contamination rehabilitation.
KEYWORDS: Dissertation, proposal, oil pipelines, oil and gas industry, Nigeria, Niger delta, North Sea, UK, oil spill, environmental damage, sensitive lands, pollution, contamination, rehabilitation,
C/E/430. Dissertation. Impacts of oil pipelines on sensitive environments in Nigeria and UK
- WORDS:
- 11100
- DATE:
- 2009
- PRICE:
- 119.99 GBP
The dissertation investigates the impacts of oil extraction and processing on the sea environments of Nigeria and the UK addressing the issues of vandalism, negligence and incompetence in oil pipelines management that have resulted in oil spills and inflicted severe damage to the delta of Niger and to the North Sea. The review of literature touches on the environmental impacts of the oil industry, the threats of oil spills, the environmental concerns in Nigeria and the UK, the regulatory framework of the UK oil industry, etc. The methods of the research are based on the grounded theory and a case study approach that includes primary research conducted through open-ended questionnaires. Conclusions are made about the causes of the oil spills, their environmental and social impacts, and the activities of domestic and international organisations that could prevent pollution and ensure post-contamination rehabilitation.
KEYWORDS: Dissertation, oil pipelines, oil and gas industry, Nigeria, Niger delta, North Sea, UK, oil spill, environmental damage, sensitive lands, pollution, contamination, rehabilitation,
C/B/2075. Dissertation. Strategic Management in Energy Industry during Global Financial Crisis: Case Study of Yemen LNG
- WORDS:
- 12800
- DATE:
- 2009
- PRICE:
- 129.99 GBP
The dissertation looks at the situation within the energy industry conducting a case study of Yemen LNG, a producer and exporter of liquefied natural gas, to develop strategic direction for the company in the period of the global financial crisis. Literature is reviewed on the theory of strategic management (SM) offering a classification of SM approaches (schools) based on strategy design, planning, positioning, entrepreneurial and cognitive input, culture, power, etc. SM in the energy industry is discussed focusing on SM in the conditions of financial and economic crisis. The research employs qualitative and quantitative methods based on secondary data. Analysis of Yemen LNG is conducted including competitor analysis, the models of PEST and SWOT. Conclusions are made about the internal and external environment of Yemen LNG offering a strategic scenario for the company’s development during the crisis.
KEYWORDS: Dissertation, financial crisis, energy industry, Yemen LNG, PEST, SWOT, competitor analysis, strategic management, liquefied natural gas,
C/M/1272. Dissertation. Knowledge management strategy for MOTO
- WORDS:
- 9400
- DATE:
- 2009
- PRICE:
- 99.99 GBP
The dissertation investigates the concept of knowledge management (KM) providing a review of literature on the KM theory, outlining the methods used to develop a KM strategy, and conducting a case study of the global and national KM strategy of MOTO in China, Australia, Scotland and the USA. The environment of each country is described, HR practices used by MOTO in their KM are examined identifying the factors that influence the framework of knowledge with the focus on employee involvement and the impacts of global and local cultures. KM strategy for MOTO is developed, the plan of its implementation is detailed.
KEYWORDS: Dissertation, knowledge management, MOTO, global, local,
S/M/508. Dissertation. Benefits of customer relationship management for supermarkets and their customers
- WORDS:
- 8450
- DATE:
- 2009
- PRICE:
- 89.99 GBP
The dissertation investigates the role of customer relationship management (CRM) in the UK leading supermarket retailers. Literature is reviewed on the theory of CRM, the competition within the UK supermarket industry, the features of traditional marketing and CRM, the effects of CRM on supermarkets, the issues of customer loyalty, etc.
KEYWORDS: Dissertation, customer relationship management, CRM, UK supermarkets,
S/M/503. Dissertation. Customer Service in Barclays
- WORDS:
- 10900
- DATE:
- 2009
- PRICE:
- 109.99 GBP
The dissertation reports on the customer service in Barclays Bank investigating the types of the Bank's customers and the policies used with each customer group, the skills required for successful customer service, the ways to incorporate consumer protection into customer service policies, the values and objectives of Barclays, the techniques used to improve their customer service, etc. Literature is reviewed on the theory of customer service and customer relationships management (CRM), consumer protection legislation, etc. The paper includes a presentation on Barclay's customer services touching on their history and the ways of possible improvement. A case study is conducted using the methods of primary research via a questionnaire distributed among the bank's customers. SWOT analysis of Barclays' customer service is performed. Recommendations are suggested about the ways to meet customer quality standards.
KEYWORDS: Dissertation, Customer Service, Barclays Bank, SWOT, consumer protection, service quality, customer relationships management, CRM,
S/M/502. Dissertation. Role of sales force in company's success: case of Foot Locker
- WORDS:
- 17500
- DATE:
- 2009
- PRICE:
- 179.99 GBP
The dissertation examines the role of an effective sales force in the company's business using a case study of Foot Locker in the UK market. Literature is reviewed on the theories of motivation that can be applied to the company's sales force, the effect of competition on sales processes, etc. The company's selling situation is examined, consumer spending trends in the Foot Locker's market are explored, analysis of the company is conducted using the models of SWOT and PEST, describing external and internal influences on the sales processes, the policies of the human resource management (HRM), etc. A sales presentation for the company is developed and evaluated.
KEYWORDS: Dissertation, sales, Foot Locker, SWOT, PEST, sales presentation,
C/N/301. Proposal. How to improve nursing management in hospitals?
- WORDS:
- 3200
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper proposes to look into nurses’ roles within the hospital setting suggesting an assessment of their effectiveness through a study of tasks that could be delegated to non-clinical staff, and the ways to deal with possible changes in nursing management. The scope of the project is defined highlighting the rewards of the project implementation, the methods and timescale of the research, its procedure and anticipated difficulties.
KEYWORDS: Proposal, Project Implementation, Leadership, Change Management, nursing management, non-clinical tasks,
C/M/1270. Dissertation. Customer relationship management in McDonalds and their franchisees
- WORDS:
- 15300
- DATE:
- 2009
- PRICE:
- 159.99 GBP
The dissertation looks at the customer relationship management (CRM) at McDonald’s investigating the level of customer satisfaction with the service quality of McDonald’s franchisees as compared to McDonald’s Corporation as franchiser. Literature is reviewed on the theory of CRM, the emergence of the electronic CRM, the importance of CRM in modern businesses, etc. The study uses qualitative and quantitative methods of research based on secondary and primary data obtained from the questionnaire aimed to define the perception, attitude and experience of 100 respondents towards McDonald’s CRM. Statistical data analysis is conducted using software SPSS to assess the primary data collected through the questionnaire. Conclusions are made about the differences of customer relationship management in McDonald's and its franchisees, recommendations are suggested about the ways to improve their relationship with customers.
KEYWORDS: Dissertation, CRM, McDonalds, customer satisfaction, customer service,
C/M/1267. Dissertation. Issues of risk management in oil and gas project development
- WORDS:
- 8100
- DATE:
- 2009
- PRICE:
- 89.99 GBP
The dissertation looks at the hazardous factors that might pose a threat to the success of an oil and gas project examining the gap between the theory and practices of risk management. Literature is reviewed on the common causes of oil and gas projects failure, the theory of project management and new product development, the definitions of risk, the methods of risk identification and assessment, the challenges of risk management in new products development, etc. The methods of the research are based on secondary data using Prince 2 methodology standard for project management in the UK. Conclusions are made about the importance of identifying potential risks, recommendations are suggested about the use of effective risk management methodologies in oil and gas projects.
KEYWORDS: Dissertation, risk management, project management, oil and gas,
C/M/1265. Dissertation. Integrated Emergency Management of Road Traffic Collisions in UAI
- WORDS:
- 16900
- DATE:
- 2009
- PRICE:
- 169.99 GBP
The dissertation investigates the outcome of introducing a disaster management system known in the UK as Integrated Emergency Management (IEM) in the United Arab Emirates (UAE) to mitigate the harm of road traffic collisions (RTC). Literature is reviewed on the traffic problem in the UAE, the types and statistics of traffic accidents, the British IEM system and its application in UAE. The methods of the research are based on secondary and primary data obtained from questionnaires and interviews. Conclusions are made about lack of co-ordination amongst RTC related agencies in Abu Dhabi, and a correlation between mortality rate and traffic rules violation. An introduction of legislation to impose sanctions on reckless drivers is argued.
KEYWORDS: Dissertation, United Arab Emirates, UAE, Integrated Emergency Management, IEM, road traffic collisions, RTC, mortality, reckless drivers,
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- Sociology
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WHAT OTHERS HAVE SAID
The papers are great and I will be ordering more as my course progresses.Sean
