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C/C/215. Dissertation. ITIL Process Model for Azimut Energy Services

WORDS:
10800
DATE:
2010
PRICE:
109.99 GBP

This dissertation discusses the Azimut Energy Services, a company that offers services in the area of oil and gas drilling Geology and seismic studies. The company aims to develop an online IT Infrastructure library (ITIL) tutorial, that is user friendly so the user can learn about ITIL, that provides different levels of ITIL training on the website that it caters for different levels of users, and to provide a database that holds the users scores so they can track their progress. The dissertation documents the entire project analyzing and explaining the project plan, the report and results, the business requirements, the stakeholders, the targeted requirements, IT Service quality management, Control objectives for information and related technology (COBIT), IT Infrastructure Library, (ITIL), and the system design, implementation and testing. The dissertation summarizes the topics discussed and concludes with recommendations.

 

KEYWORDS: Dissertation, Azimut energy services, oil and gas drilling, Geology and seismic studies, IT Infrastructure library, ITIL, project plan, control objectives for information and related technology, COBIT,

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