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C/T/101. Radisson Edwardian Grafton Hotel: Guest Cycle Report

WORDS:
1400
DATE:
2009
PRICE:
19.99 GBP

The paper presents a report on the guest cycle at the Radisson Edwardian Grafton Hotel in London describing the nature of the enterprise, the features of property management, and the IT systems used to support the guest cycle and quality management. Relationship between the guest cycle and the yield management are explained. Recommendations are suggested about the possible improvement of the quality management system.

 

KEYWORDS: Guest cycle, Radisson Edwardian Grafton Hotel, hospitality management, information systems, quality management,

 
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