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Information Systems

C/C/303. An examination of the issues associated with end user support systems

WORDS:
1850
DATE:
2011
PRICE:
19.99 GBP

This paper examines the major issues that relate to the provision of end user support. The paper begins by analysisng the use of broadband in the home, and follows this with an examination of user support software, the growth of unskilled PC users, and help desk management issues. A summary of the topics discussed is provided before conclusions are made, and the paper critically reviews the way in which the paper was written.

 

KEYWORDS: End user support, broadband, user support software, PC users, help desk management,

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