Browse our collection of papers in
Telecommunications Industry
C/M/2485. Proposal. The competitive environment and customer satisfaction at mobile telecommunication companies in the Saudi Arabian market
- WORDS:
- 550
- DATE:
- 2012
- PRICE:
- 9.99 GBP
This is a proposal for a study on the competitive environment and consumer satisfaction rates in mobile telecommunication companies in Saudi Arabia. The study also aims to analyse the techniques used to achieve higher customer satisfaction rates within this industry. The plan for the review of literature is detailed, along with the details of the proposed methodology.
KEYWORDS: Proposal, competitive environment, consumer satisfaction, mobile telecommunication, Saudi Arabia!,
C/E/816. Literature review. Examination of the regulations to support free trade in the telecommunications industry.
- WORDS:
- 4850
- DATE:
- 2010
- PRICE:
- 49.99 GBP
This literature review, examines regulations to support free trade, and pays specific reference to the telecommunications industry. The background to the industry is provided, and the paper also assesses the regulations in the telecommunications industry. The economic principles of the free market are examined, and this is followed by a discussion regarding the competition regulation. Difficulties in the telecommunications industry in relation to free trade are identified, and the paper suggests recommendations for the industry and policy makers.
KEYWORDS: Literature review, regulations, free trade, telecommunications industry, competition regulation!,
C/OM/362. Dissertation. Total Quality Management and Customer Satisfaction in Saudi Arabian Telecom Industry
- WORDS:
- 12050
- DATE:
- 2011
- PRICE:
- 129.99 GBP
The dissertation examines the effectiveness of the total quality management (TQM) approach used within the Saudi Arabian telecommunications industry. Literature is reviewed on the background of Saudi telecom services, TQM principles and practices, leadership roles, employee involvement, customer satisfaction, etc. The methodology of the research is based on secondary data and primary data collected from interviews and questionnaires in telecomm companies in Saudi Arabia including the telecom giant Saudi Telecom Company (STC). Conclusions are made about the importance of TQM practices for increasing the customer satisfaction and retention. Recommendations are suggested about the ways to enhance strategic competitive advantage and improve TQM techniques in telecom companies.
KEYWORDS: Dissertation, Total Quality Management, TQM, Customer Satisfaction, Telecom Industry, Saudi Arabia, Saudi Telecom Company, STC,
C/HR/1076. Proposal. Retention strategies pursued by telecom companies in Saudi Arabia
- WORDS:
- 1900
- DATE:
- 2011
- PRICE:
- 19.99 GBP
This proposal is for a study on the efficiency of diverse retention strategies pursued by telecom companies in Saudi Arabia. The objectives are to identify several retention strategies that are followed by telecom companies in Saudi Arabia and to examine the significance placed by telecom companies on the essence of retention e.g. administration and methods like interaction, reward supervision etc. The review of literature is identified, and aims to discuss the topics surrounding retention strategies. The research methodology, ethical issues and analysis sections are also discussed.
KEYWORDS: Proposal, retention, retention strategies, employee retention, telecom, Saudi Arabia!,
C/C/290. An examination of video conferencing
- WORDS:
- 3750
- DATE:
- 2011
- PRICE:
- 39.99 GBP
This paper evaluates video conferencing and the technology surrounding it. The paper presents the background to video conferencing and aims to examine literature that suggests that it is a technology that is a viable alternative to face to face and telephone communication.
KEYWORDS: video conferencing, technology, face to face, telephone, communication,
C/E/682. Competitiveness of UK telecoms sector: market mechanisms
- WORDS:
- 690
- DATE:
- 2011
- PRICE:
- 9.99 GBP
The paper looks at the competition in the UK telecommunications market describing the activities of Ofcom, a regulator and competition authority, and explaining the causes of market failures in telecommunications.
KEYWORDS: UK telecommunications, market failure, Ofcom,
C/B/3427. Dissertation. Examination of customer services at O2
- WORDS:
- 11900
- DATE:
- 2011
- PRICE:
- 119.99 GBP
This dissertation examines customer services at O2, and aims to assess customer service quality in the telecommunication industry in general. The study provides the background to the company and to the study. The study aims to apply the SERVQUAL model of service quality on O2, to analyze the impact of service quality of O2 on consumer behaviors, to perform a critical analysis of O2’s claims about exceeding customers’ expectations, and to examine the expectations and perceptions of O2 customers in the U.K. The review of literature discusses a range of topics like Total quality management, the function of service quality, and the SERVQUAL model. The methodology is provided, and data is collected through the use of a questionnaire, and secondary data analysis. The dissertation then analyses all of the findings, and conclusions are made regarding recommendations.
KEYWORDS: Dissertation, customer services, O2, Telecommunication industry, SERVQUAL, consumer behaviour, total quality management!,
C/HR/851. Proposal. The impact of HRM practices on organisational performance in UK telecommunication companies
- WORDS:
- 2900
- DATE:
- 2010
- PRICE:
- 29.99 GBP
This proposal analyses the impact of HRM practices on organisational performance in UK telecommunication companies. The main aim of the research is to analyse the link between HRM and organisational performance. The paper also aims to critically evaluate and measure the extent of training within the selected telecom companies, to analyse and measure the proportion of employee participation within team tasks, to critically access the effectiveness of reward / incentive systems implemented, and to measure and analyse the main financial and non-financial performance indicators for the selected organisations. The paper outlines the main research questions, as well as the conceptual framework. Data will be collected through use of secondary data analysis and semi structured interviews. The issues related to access and ethics is presented. The proposal concludes by summarising the benefits of the research including aspects like expansion of research knowledge.
KEYWORDS: Proposal, HRM practices, organisational performance, UK telecommunication industry, training, employee participation, reward systems, incentive systems, performance indicators, conceptual framework!,
C/B/3240. Regulations within the telecommunication industry
- WORDS:
- 2450
- DATE:
- 2010
- PRICE:
- 29.99 GBP
This paper examines the regulations that surround the telecommunications industry globally. The paper aims to discuss the regulations in the telecommunications industry, followed by the history and the benefits of them. Recent developments in the industry are identified, and the links with economic theories are highlighted. The paper discusses the effects of convergence in the sector, and conclusions are made regarding the evolution of the regulations in the telecommunications industry.
KEYWORDS: Regulations, telecommunications industry, economic theories!,
C/B/3146. Examination of wireless communication: case study T-Mobile
- WORDS:
- 2750
- DATE:
- 2010
- PRICE:
- 29.99 GBP
This paper examines the wireless communications market and industry, nationally and internationally. The paper begins by analysing the global wireless communications market, discussing the market size, intensity and geography, and performs a PESTEL analysis of the market. The following section uses porter’s five forces analysis to evaluate the global industry. The united states is evaluated using PESTEL analysis, and the paper also examines the political geography, international relations and ideological perspective. T-mobile us then used as a case study to analyse the firms strategic orientation and international strategy, structure and market entry methods. The paper then uses a marketing mix to evaluate the marketing strategies and tools that T-mobile use. The last section of the paper forms a personal assessment reflective report.
KEYWORDS: Wireless communications market, Wireless communications industry, PESTEL, political geography, international relations, ideological perspective, T-mobile, strategic orientation, marketing mix,
C/M/1555. Dissertation. Evaluation of the service quality of UK telephone service providers based on SERVPERF ratings
- WORDS:
- 20800
- DATE:
- 2010
- PRICE:
- 209.99 GBP
This dissertation is an evaluation of the service quality of telephone service providers in the UK. A study was carried out using qualitative research methods to gain customer views on the service that they received from their providers, based on the SERVPERF ratings scale for service quality. This is a tool to gain insights into how customers perceive a number of tangible and intangible elements of service quality. 261 respondents were given a questionnaire to complete on how they saw their telephone service provider’s levels of quality. The results were assessed and evaluated against industry and academic literature in the area and recommendations provided for future research and commercial implications of the work. The dissertation aims to answer three research questions: What are the current levels of service quality amongst five of the main telephone service providers in the UK? What factors help to explain the nature of service quality amongst these telephone service providers in the UK? What part does levels of service quality play in customer retention and satisfaction?
KEYWORDS: Dissertation, Service quality, SERVPERF, Telephone Service Providers, customer service, customer retention, customer satisfaction, telecommunications industry, business,
C/B/2113. Dissertation. Telecommunications Market in Saudi Arabia: Case study of Saudi Telecom Company
- WORDS:
- 13850
- DATE:
- 2010
- PRICE:
- 139.99 GBP
The dissertation examines customer perceptions and behaviour towards the telecommunication products and services in Saudi Arabia (SA) conducting a case study of Saudi Telecom Company (STC). Literature is reviewed on the competitive environment of the SA telecommunications market, the core values of STC, their marketing strategy, etc. Analysis of STC is conducted using the models of the marketing mix, SWOT, Porter’s Five Forces and Porter’s Generic Strategies. The methods of the research are based on secondary data and primary data obtained from a questionnaire and personal survey of one hundred respondents Conclusions are made about a suitable marketing strategy that STC can use in the future to support the process of privatisation, recommendations are suggested about the best solutions to implement this strategy.
KEYWORDS: Dissertation, Telecommunications market, competitive advantage, Saudi Telecom Company, marketing mix, SWOT, Porter’s Five Forces, Porter’s Generic Strategies,
C/B/1593. UK telecommunications industry review
- WORDS:
- 3000
- DATE:
- 2009
- PRICE:
- 39.99 GBP
The paper looks at the UK telecommunications industry providing an overview of its development over 2002-2008, reviewing regulatory policies within the industry, considering the barriers to the telecom market entry, the distribution strategies of mobile phone operators, etc. Forecasts are made about the future trends, technologies and rivalry in the UK telecom industry.
KEYWORDS: UK Telecom market, BT, Vodafone, 3G technology, Mobile phone, telecommunications industry,
C/M/1101. Proposal. Telecommunication Industry and Consumer Behaviour in Emerging Economies: Case Study of Saudi Arabia
- WORDS:
- 1200
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper proposes research into consumer behaviour in telecommunication industry in the context of emerging economies. The research objectives include: investigation of consumer behaviour dimensions and antecedents in telecommunication industry, analysis of the dimensions of consumer orientation in telecommunication industry in emerging economies, and evaluation of the relevance of consumer behaviour dimensions and antecedents highlighted in academic literature for telecommunication firms operating in emerging economies.
KEYWORDS: Proposal, Telecommunication Industry, Emerging Economies, Saudi Arabia, consumer behaviour,
C/B/1259. US Wireless Industry: case study of Sprint Nextel
- WORDS:
- 3900
- DATE:
- 2008
- PRICE:
- 39.99 GBP
The paper analyses the strategy of Sprint Nextel operating within the telecommunications industry, namely, in the wireless phone strategic group (WPSG). Financial problems faced by the company are outlined, the features of WPSG are described using peer analysis, Porter's Five Forces and PEST models. Resource based analysis of the company is conducted including their growth, scale and scope analysis. Recommendations to the company management are suggested on the basis of WPSG analysis results.
KEYWORDS: Sprint Nextel, US telecommunications industry, wireless phone strategic group, Porter,
C/B/982. Application Service Providers
- WORDS:
- 2500
- DATE:
- 2008
- PRICE:
- 29.99 GBP
The paper examines the Application Service Providers (ASP) industry describing the ASP services and business model, identifying the SWOT features of the ASP market, etc. Conclusions are made about the growing market for the services provided by ASP.
KEYWORDS: Application Service Providers, SWOT,
S/B/320. Effect of Recent Changes in Political, Social and Technological Factors on Telecommunications Industry in UK
- WORDS:
- 5400
- DATE:
- 2008
- PRICE:
- 59.99 GBP
The paper looks at the UK telecommunication industry outlining its PEST features and reporting on the Vodafone performance. Related UK legislation is reviewed including Communications Act 2003, the concerns about radiation from mobile phones are discussed, the UK mobile market overview is presented, futuristic uses of telecoms are described, the communication model of Johari Window is discussed, PEST factors having impact of the UK telecommunication industry are considered.
KEYWORDS: Telecommunications, Vodafone, mobile, telecom, PEST,
S/B/430. Collusion under oligopoly: Indian telecom market
- WORDS:
- 1800
- DATE:
- 2008
- PRICE:
- 19.99 GBP
The paper looks at the features of oligopoly with the focus on collusion and co-operation between firms, which leads to their increased profits. Natural and strategic entry barriers within the oligopoly market are discussed. Collusion in the Indian Telecom market is described examining the case of Airtel and Essar telecom operators. Factors affecting companies' ability to sustain a cartel are defined.
KEYWORDS: collusion, oligopoly, indian, telecom, market,
C/B/675. Competitive Environment of the UK Telecommunication Industry
- WORDS:
- 3000
- DATE:
- 2007
- PRICE:
- 39.99 GBP
The telecommunication industry has grown significantly in the last decade even after stringent price regulations and intense competitive rivalry due to deregulation of state monopolies in the industry. This steep growth has also affected the structure of the telecommunication industry that has its impacts on the sustainability of competitive advantage of firms within the industry. This report has been aimed at analyzing major factors that effect on a new start-up telecommunication operator called 'Noodle' within the UK telecommunication market and optimum strategies it has in such situation. The report uses PEST, Porter five forces and industry life cycle analyses to recommend future strategies to a new entrant into the market.
KEYWORDS: PEST, Porter Five Forces, Industry Life Cycle, Competition, Strategy, Marketing, Telec,
C/B/734. Master's Dissertation. Which of the telecommunication systems is the most reliable, cost effective and sustainable way of providing basic telecom service to rural areas: the case of Nigeria?
- WORDS:
- 14500
- DATE:
- 2007
- PRICE:
- 149.99 GBP
Telecommunication is now considered a basic need and a necessity rather than a luxury in most parts of the world. However its penetration around the world has been inconsistent at best. Especially the majority of rural areas in developing countries have still not been provided with this essential means of communication which is now considered even more important due to their potential for catalysing socio-economic development in much needed rural areas. The new cellular technologies have created now possibilities in providing connectivity to the rural areas and reach where no telecom system has reached before. One of the key question however is that which of these technologies provides the most reliable, cost effective and sustainable way of providing basic telecom service to rural poor. This study therefore, evaluates a number of wireless technologies in the context of Nigerian rural areas to answer this question. The study draws on the rich literature on development informatics, and provides understanding of issues regarding the provision of telecommunication service in the rural setting. It takes a socio-technical view and the contextual issues such as political, economical and social realities are also given appropriate importance. Data is drawn from secondary sources, mostly qualitative that include organisational reports, demographic and geographic data, industry analyses and technological characteristics provided by the vendors. A wide range of literature is accessed through extensive use of library and electronic resources including electronic databases e.g. ABI Inform, Emerald and Web of Science using the Athens login facility. A variety of electronic journals are also used. Study concludes that the cost considerations, sustainability of the technology in long term and the local needs are key considerations in deciding the appropriate technology for rural areas. It recognises the differences in the local circumstances and shows that different solution may be appropriate in different countries or indeed different areas within the same country. It recommends that more empirical studies need to be done using longitudinal multiple case study approach to allow cross comparison and analysis of different initiative taken for rural connectivity in different parts of the world in order to share experiences and best practices.
KEYWORDS: Telecommunications, Wireless, Cellular, Rural, GSM, CDMA, WiMAX, TDMA, GPRS, Wi-Fi and,
C/B/844. Issues of telecommunications industry
- WORDS:
- 1500
- DATE:
- 2007
- PRICE:
- 19.99 GBP
The paper reports on the telecommunications industry describing the trends in European telecom markets, discussing the separation of the management of the network assets from the provision of end-user services, reviewing related regulation and arguing whether the UK is a leader in this area.
KEYWORDS: telecom industry, British telecommunications,
C/C/25. WiMAX: Mobile and broadband access technology
- WORDS:
- 4200
- DATE:
- 2007
- PRICE:
- 49.99 GBP
This paper examines the thrust of WiMAX technology in communication industry. It outlines IEEE 802.16 standards governing the deployment of WiMAX networks. It investigates the impact of WiMAX in a global wireless communication market, particularly its key market areas. It also examines the threat of WiMAX to 3G as well as comparing the technology performance between the two. Success factors and setbacks of WiMAX technology are also highlighted. The paper outlines the spectrum availability and licensing procedures of WiMAX with emphasis on operators' options to run WiMAX networks at 450 MHz, 700MHz, 1.9GHz, 2.3GHz, 3.5GHz, 4.9GHz and 5.9GHz. Technology time-to-market WiMAX is critically examined.
KEYWORDS: Wireless networks, broadband access, WiMAX technology, 3G, mobile WiMAX, spectrum avail,
C/C/36. Towards a Wireless World: Analysis of the Competing Mobile Technologies
- WORDS:
- 2000
- DATE:
- 2007
- PRICE:
- 29.99 GBP
With the number of mobile phones already in excess of landlines, a wireless world seems to be the future of telecommunications. Many mobile technologies, however, are set to compete furiously to gain the global dominance in the wireless world. The thesis attempts to analyse the strengths and weakness of these competing technologies including GSM, CDMA, WLL and WiMAX among others to assess their potential as the leading mobile technology of the future. The results of this thesis have important implications for the academia, mobile operators, manufacturers, policy makers, consumers and all other stake holder alike who continue to invest heavily in the field of telecommunications.
KEYWORDS: Mobile, telecommunications, GSM, WLL, CDMA, WiMAX,
C/M/374. Master's Dissertation. Brand Building in Telecommunication Industry
- WORDS:
- 15000
- DATE:
- 2006
- PRICE:
- 159.99 GBP
The study has been concentrated in the domain of brand building within telecommunication industry. The advantages of branding for different sectors in the UK telecommunication industry have been presented and highlighted in the study. The research has been aimed at understanding the dynamics of brand building and therefore has developed a brand building framework for the telecommunication companies. The dissertation comprises of the following chapters: introduction, literature review, methodology, analysis & findings, and conclusion. There has been an in depth critical review of the literature that has discussed different models and theories that have been presented in the domain of service branding. The study uses a multi-method strategy has been adopted to accumulate data from primary and secondary sources. Analysis comprises of an in depth industry lifecycle analysis, PESTEL analysis, branding in telecommunication analysis and development of brand building framework for telecommunication companies.
KEYWORDS: Dissertation, telecommunication industry, branding, brand building, PESTEL analysis, b,
E/B/201. UK telephone industry
- WORDS:
- 2000
- DATE:
- 2006
- PRICE:
- 29.99 GBP
The paper examines the competition in the UK telephone industry reporting on the position of British Telecom (BT), reviewing the changes within the industry structure and the telecommunications market, discussing the reasons behind the sensitivity of BT, NTL, etc.
KEYWORDS: telephone industry, telecommunications, British Telecom, BT,
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