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C/M/1300. Dissertation. Effects of risk management on product and service quality in oil and gas industry

WORDS:

9450

DATE:

2010

PRICE:

99.99 GBP

The dissertation examines how risk management can affect the reputation of oil and gas companies and influence the perceptions of their product and service quality. The review of literature touches on the risks associated with the oil and gas industry, the theory of risk management (RM), the issues of product and service quality, the link between RM and company reputation, the concept of reputation risk, etc. A study of enterprise risk management in British Petroleum (BP) is conducted. The dissertation employs the methods of secondary research including quantitative and qualitative risk assessment at BP to measure their reputation risk. Conclusions are made about the relationship between enterprise risk management, reputation risk, and product and service quality at BP discussing the gap between reputation and reality, the weaknesses of RM, and possible solutions to enhance BP reputation.

KEYWORDS: Dissertation, risk management, oil and gas industry, British Petroleum, BP, product and service quality, reputation risk,