Browse our collection of papers in
Mobile Phone Industry
P/M/651. Customer satisfaction in Pakistani telecommunications industry
- WORDS:
- 8000
- DATE:
- 2005
- PRICE:
- 89.99 GBP
The paper examines the issues of customer satisfaction in Pakistani telecommunications industry focusing on the performance of several mobile phone companies. Literature is reviewed on the topics of consumer loyalty, brand equity, customer satisfaction, customer service principles, etc. Primary research of consumer behaviour is conducted through questionnaires and interviews. Conclusions are made on the basis of the comparative analysis of two companies identifying their problems and offering recommendations about how to solve them.
KEYWORDS: Customer satisfaction, Pakistani, telecommunications, mobile, cellular,
Other Papers On: Mobile Phone Industry
Other Papers On: Customer Loyalty
Subject Catalogue
- Dissertations and Proposals
- Analysis of Companies
- Analysis of Industries
- Architecture, Design and Technology
- Computing and Mathematics
- E-Commerce and E-Business
- Economics
- Education
- Engineering
- Fashion and Culture
- Finance and Accounting
- General Business
- History
- Hospitality and Tourism
- Human Resource Management
- International Relations
- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
Keywords Tag Cloud
mobile phone uk forces market swot pestle porters dissertation nokia phones strategy vodafone marketing strategic porter study development c orange five o influence company impact motorola telecommunications project future pestel customer switch plc communications business proposal service satisfaction auction pakistani licences successfully impacts century personal st telephones assessment life advance pronto italia omnitel history internet plan saudi intentions manufacturer buying perceptions adoption correlation users gsm competitive mobilink nor behaviour device management asda supermarket recommendations branding research diversifying slovakian telecom telecommunication technology entrance mobily products chinese ease move technologies intranet demand networks network charges communication pricing operations factors vario environmental value phonecity shop scanning structure mda context telecoms performance eu environment using driving motorolla interaction social pros cons review ericsson profile siemens promotional provider china strategies positioning brand loyalty nigeria entering australia markets comparison global
GET OUR GooGLE TOOLBAR BUTTON
BOOK MARK US
WHAT OTHERS HAVE SAID
On an initial reading it looks very much what I require. Once again thanks for a very prompt service.Andy
