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Analysis of Airline Industry

C/M/1479. The Organizational Behaviour of RyanAir

WORDS:
5350
DATE:
2010
PRICE:
59.99 GBP

By assessing organizational behaviour, this paper attempts to identify the underlying causes of RyanAir employees behaving rudely to customers. The Fishbone cause-effect model is cited as a means of illustrating how the situation has developed, and four key areas of organizational behaviour are analysed: leadership styles, conflict management approach, power distance and organizational culture. An implementation plan is also proposed for carrying out the suggested changes. To understand the attitudes and culture at RyanAir, primary research was conducted among ground staff employees using a questionnaire – the sections of which covered the issues of leadership style, power distance and conflict management. The results of the data have resulted in the presentation of an Implementation Plan, which concludes the paper.

 

KEYWORDS: RyanAir, organizational behaviour, company culture, Fishbone cause-effect model, leadership,

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Thank you very much. I have received the paper and look forward to reviewing it as part of a case study I am preparing for a workshop presentation. Your site was easy to navigate and response time was excellent. Best wishes. Lynn