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P/M/763. Relationship marketing in Amazon, WHSmith and Tesco

WORDS:
2500
DATE:
2006
PRICE:
29.99 GBP

The paper reports on the relationship marketing principles used by Amazon, WHSmith and Tesco in their Internet marketing strategy. Theoretical approaches to brand value are reviewed discussing functional and emotional aspects of the studied brands. Recommendations are given to companies management about their relationships with the customers.

 

KEYWORDS: Relationship marketing, Amazon, WHSmith, Tesco,

 
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