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Virgin Group
C/OM/239. Quality and customer care in Virgin Media
- WORDS:
- 4100
- DATE:
- 2010
- PRICE:
- 49.99 GBP
The paper looks at the quality management and customer care in Virgin Media reviewing the history of the company, identifying the concept of quality, describing the features of total quality management (TQM) and quality assurance, and examining TQM and quality assurance practices of Virgin Media with regard to their staff training and customer care policy. The paper has no references.
KEYWORDS: Quality management, customer care, Virgin Media, TQM, quality assurance,
Other Papers On: Quality Management
Other Papers On: Customer Relationship Management (CRM)
Other Papers On: Virgin Group
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Keywords Tag Cloud
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WHAT OTHERS HAVE SAID
Thanx for the paper. I got it and would like to have few more in the future.G.Patel
