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TEXACO

C/B/3306. Evaluation of corporate governance and CSR: case studies Philips, Siemens AG, Royal Dutch Shell, and Chevron Texaco

WORDS:: 2600
DATE:: 2010
PRICE:: 29.99 GBP

This paper discusses corporate governance and corporate social responsibility, and aims to discuss the different mechanisms that are used by European firms. The paper begins by discussing and defining CSR and corporate governance in great detail. This is followed by an in depth discussion regarding Philips, Siemens AG, Royal Dutch Shell, and Chevron Texaco. Conclusions are made regarding the different corporate governance and CSR methods used.

KEYWORDS: Philips, Siemens AG, Royal Dutch Shell, Chevron Texaco, Corporate governance, corporate social responsibility, CSR, European firms,

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C/M/1438. Customer attitudes towards TEXACO petrol station services

WORDS:: 2650
DATE:: 2010
PRICE:: 29.99 GBP

The paper addresses the lack of customer satisfaction with the services of the US petrol company TEXACO providing the background information about the company, reviewing literature on the theory of customer satisfaction and its role in service marketing, indicating advantages and disadvantages of research techniques relevant for the study, explaining the rationale for using the online questionnaire, discussing the results of the primary data analysis, and making conclusions about the causes of customer dissatisfaction with TEXACO service delivery.

KEYWORDS: Customer attitudes, satisfaction, dissatisfaction, TEXACO, petrol station services,

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C/HR/193. The problem of discriminatory employment in TEXACO and its solution through the cultural change programme

WORDS:: 4000
DATE:: 2007
PRICE:: 49.99 GBP

The paper examines the effects of the HRM changes in the Texaco US on the diversity of their workforce. The company's background is presented focusing on their discriminatory employment practices against the black workers. The issues of corporate social responsibility and socio-cultural values are addressed in the context of business ethics, human resource development, etc. The recent programs in diversity and sensitivity training introduced in TEXACO are evaluated.

KEYWORDS: Discrimination, black, TEXACO, cultural change, diversity, training, human resource,

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