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RyanAir

C/OM/144. Quality Management at Ryanair

WORDS:
2400
DATE:
2009
PRICE:
29.99 GBP

The paper analyses quality management in the service sector with a focus on the low cost airline Ryanair. The quality control process and the standards of performance are described reviewing literature on quality management in the service sector. The actual performance of Ryanair, in terms of quality, is compared with the established standards. Recommendations are suggested about the standards of quality management at Ryanair.

 

KEYWORDS: Ryanair, Quality Management, Performance indicators,

 
Other Papers On: Quality Management
Other Papers On: RyanAir