Browse our collection of papers in
O2
C/HR/1165. Staff's attitudes towards human resource management at O2
- WORDS:
- 2600
- DATE:
- 2011
- PRICE:
- 29.99 GBP
The paper examines the performance of front line employees at the UK mobile service provider O2. Primary research is conducted using interviews. Conclusions are made on the basis of the research findings about the areas of human resource management (HRM) at O2 that need improvement including employee training, motivation, etc.
KEYWORDS: human resource management, HRM, O2, interviews,
C/HR/1028. Influence of Leadership on Organisational Performance
- WORDS:
- 4500
- DATE:
- 2011
- PRICE:
- 49.99 GBP
The paper examines the role of leadership in motivating staff, encouraging teamwork, and contributing to organisational success. Theories of leadership are reviewed including trait theory, behavioural theory, group management theory, etc. Various leadership styles and models of management are characterised. A case study is conducted of the leadership contribution to the success of the UK telecommunications company O2. Cultural differences in leadership approaches are discussed comparing Japanese and US leaders. Conclusions are made about the importance of leadership for organisational success.
KEYWORDS: Leadership, O2, Japanese leadership style, US leadership style,
C/OM/330. Dissertation. Customer satisfaction with O2: critical factors behind loyalty and retention
- WORDS:
- 15850
- DATE:
- 2011
- PRICE:
- 159.99 GBP
The dissertation examines the ability of the UK telecommunications company O2 to promote customers’ satisfaction and stimulate their loyalty and retention. Literature is reviewed on the theory of consumer behaviour and customer service touching on the issues of service quality. The methods of the research combine the analysis of secondary sources and primary data obtained from UK consumers to identify customers’ opinions about O2 customer service. Conclusions are made about consumers’ satisfaction with the quality of customer service at O2. Recommendations are suggested about possible improvements of the company’s customer service along the lines of innovation.
KEYWORDS: Dissertation, customer satisfaction, O2, loyalty and retention, service quality, customer service,
C/B/3427. Dissertation. Examination of customer services at O2
- WORDS:
- 11900
- DATE:
- 2011
- PRICE:
- 119.99 GBP
This dissertation examines customer services at O2, and aims to assess customer service quality in the telecommunication industry in general. The study provides the background to the company and to the study. The study aims to apply the SERVQUAL model of service quality on O2, to analyze the impact of service quality of O2 on consumer behaviors, to perform a critical analysis of O2’s claims about exceeding customers’ expectations, and to examine the expectations and perceptions of O2 customers in the U.K. The review of literature discusses a range of topics like Total quality management, the function of service quality, and the SERVQUAL model. The methodology is provided, and data is collected through the use of a questionnaire, and secondary data analysis. The dissertation then analyses all of the findings, and conclusions are made regarding recommendations.
KEYWORDS: Dissertation, customer services, O2, Telecommunication industry, SERVQUAL, consumer behaviour, total quality management!,
C/B/3229. Managing Information Systems in Telefonica O2
- WORDS:
- 2200
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the information systems (IS) used by the telecommunication company Telefonica Europe (O2) analysing IS applications at various levels of management, assessing the suitability of the existing IS, addressing IS security issues and considering the probability of cloud-computing technology introduction by Telefonica O2.
KEYWORDS: Information Systems, Telefonica Europe, O2, cloud-computing technology,
C/B/2687. Cultural change and organisational performance: case study of O2
- WORDS:
- 2150
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper examines the impact of cultural changes in O2 on the overall performance of the organisation presenting the background of the company, describing their corporate culture and the changes it had to undergo. The HR mission, involvement, adaptability, and consistency are discussed in the context of O2 making references to the HRM theory.
KEYWORDS: cultural change, organisational performance, O2,
C/HR/734. Motivation at work: theory and case study of O2
- WORDS:
- 3150
- DATE:
- 2010
- PRICE:
- 39.99 GBP
The paper examines the theory of motivation reviewing Maslow’s hierarchy of needs, Herzberg’s two factor theory, McGregor’s X and Y theory, and Taylor’s theory of scientific management. Theoretical underpinnings are applied to the multinational company O2, a telecom products’ provider.
KEYWORDS: Motivation, Maslow’s hierarchy of needs, Herzberg’s two factor theory, McGregor’s X and Y theory, Taylor’s scientific management, O2,
C/B/1372. SWOT, PESTEL and Porter's 5 Forces analyses of O2
- WORDS:
- 2100
- DATE:
- 2009
- PRICE:
- 29.99 GBP
This paper analyses O2, the number one mobile network in the UK and Czech Republic, and a top mobile operator in Ireland, Germany and Slovakia. O2 is part of the Telefonica company based in Spain, which has operations in 24 countries. The paper includes a PESTEL study of O2's external environment, followed by Porter's Five Forces analysis of the mobile telecommunications market. The paper concludes with a SWOT analysis that identifies the strategic position of O2 in the market. Finally, conclusions are drawn to summarise the findings.
KEYWORDS: swot, pestel, porter, forces, o,
C/B/1373. PESTEL Analysis of O2
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
This paper presents overview of O2and PESTEL Analysis which is analysing Political, Economic, Social, Technological, Environmental, and Legal factors affecting O2.
C/B/1374. PESTEL and SWOT Analyses of O2
- WORDS:
- 1400
- DATE:
- 2009
- PRICE:
- 19.99 GBP
This paper presents an overview of O2, SWOT Analysis which is analysing strengths, weaknesses, opportunities and threats of O2. It also includes a PESTEL Analysis which is analysing Political, Economic, Social, Technological, Environmental, and Legal factors affecting O2.
C/B/1375. SWOT Analysis of O2
- WORDS:
- 550
- DATE:
- 2009
- PRICE:
- 9.99 GBP
This paper presents overview of O2 and SWOT Analysis which is analysing strengths, weaknesses, opportunities and threats of O2.
C/B/1376. Porter's Five Forces analysis of O2
- WORDS:
- 800
- DATE:
- 2009
- PRICE:
- 9.99 GBP
This paper presents an overview of O2 and Porter's 5 forces analysis of O2 which is analysing bargaining power of customers, bargaining power of suppliers, threat of new entrants, and threat of substitute products and intensity of competitive rivalry affecting O2.
KEYWORDS: porter, five, forces, o,
C/B/1377. PESTEL and Porter's Five Forces analyses of O2
- WORDS:
- 1600
- DATE:
- 2009
- PRICE:
- 19.99 GBP
This paper presents overview of O2, PESTEL Analysis which is analysing Political, Economic, Social, Technological, Environmental, and Legal factors affecting O2 and Porter's 5 forces analysis of O2 which is analysing bargaining power of customers, bargaining power of suppliers, threat of new entrants, and threat of substitute products and intensity of competitive rivalry affecting O2.
KEYWORDS: pestel, porter, five, forces, o,
C/B/484. SWOT Analysis of O2
- WORDS:
- 350
- DATE:
- 2006
- PRICE:
- 9.99 GBP
This paper presents overview of O2 and SWOT Analysis which analyses strengths, weaknesses, opportunities and threats of O2.
C/L/91. Standard Terms for Hotel Chocolat, O2 and Embossed Internet: An Analysis
- WORDS:
- 1500
- DATE:
- 2006
- PRICE:
- 19.99 GBP
Not every contract is bilateral, i.e. negotiated between the two parties. Often, contracts are drafted beforehand by one party with the intention that it should applied to all business transactions. These are known as standard terms. The aim of this paper is to analyse three sets of standard terms, from three different types of companies: a food company (Hotel Chocolat), a mobile phone operator (O2) and an IT company (Embossed Internet). It will identify the following types of terms from the set: complaints procedure, cancellation clause, limitation clause, prevailing law clause, force major clause and arbitration clause. It will also determine the extent to which the Unfair Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999 apply to the individual sets of standard terms. Finally, there is a scenario outlining how a contract could come into existence, a dispute between the parties and how the terms of the contract would be relevant in resolving that dispute.
KEYWORDS: l, standard, terms, hotel, chocolat, o, embossed, internet,
E/B/308. Report on O2 mobile service provider
- WORDS:
- 2000
- DATE:
- 2006
- PRICE:
- 29.99 GBP
The paper reports on O2, a UK mobile service provider, presenting the company's profile, and analyzing their position in the mobile communication industry, outlining their strategy of development, and conducting SWOT and Porter's five forces analysis. Recommendations are suggested about how to boost O2's profitability.
KEYWORDS: O2, mobile communications, SWOT, Porters five forces,
S/B/133. Investigation into key strategic issues facing the O2 Company
- WORDS:
- 3000
- DATE:
- 2006
- PRICE:
- 39.99 GBP
This research essay will focus on the mobile telecommunications company O2. The paper will look to analyse the companys internal and external environment from a strategic point of view. First an overview of the industry and company will be given, followed by strategic analysis and recommendations. The paper will look to identify what are the key strategic issues facing O2 today. The paper includes Industry Market Share, Company overview, STEP Analysis, SWOT Analysis, Porters 5 Forces Analysis, Strategy Clock, and Conclusion and recommendations
KEYWORDS: Strategic Analysis Management, Industry Market Share, STEP, SWOT, Porters 5 Forces, St,
S/B/204. Corporate Environment: takeover of Telefonica by O2
- WORDS:
- 2500
- DATE:
- 2006
- PRICE:
- 29.99 GBP
The paper reports on O2, a UK mobile communications company's takeover of Spain-based Telefonica. Stakeholders' and managers' interests in the takeover are identified, PESTLE analysis of the external factors around the takeover is conducted, the drivers of change are outlined.
KEYWORDS: Takeover, O2, Telefonica, stakeholders, PESTLE,
C/B/183. A PESTLE and Porters Five Forces analysis of the UK Mobile Phone Industry and SWOT analyses of Vodafone, T-mobile, Orange and O2
- WORDS:
- 3500
- DATE:
- 2005
- PRICE:
- 39.99 GBP
This report provides a comprehensive environmental analysis of the UK mobile phone industry, including a PESTLE analysis of the industry environment, an assessment of the prevalent competitive forces using Porters 5 forces analysis, and an individual SWOT analysis for each of the major network operators in the UK, Vodafone, T-mobile, Orange and O2. PESTLE analysis provides a systematic method of analysing the key influences present in the industry environment for mobile phones. The analysis shows that an area of future concern is the unknown health implications of long term exposure to radiation from handsets and transmitter base stations. The Five Forces analysis shows the high degree of competitive rivalry in the mature market for mobile phones, with high competition based on price and the retention of existing customers. The SWOT analyses summarise the internal strengths and weaknesses and external opportunities and threats for Vodafone, T-mobile, Orange and O2 that are most likely to impact on their strategies.
KEYWORDS: pestle, porters, five, forces, uk, mobile, phone, industry, swot, vodafone, t-mobile, orange, o,
C/B/187. SWOT, PESTLE and Porters 5 forces analysis of O2
- WORDS:
- 2300
- DATE:
- 2005
- PRICE:
- 29.99 GBP
This paper provides comprehensive SWOT, PESTLE and Porters 5 forces analysis of O2 UK and International mobile phone operator.
KEYWORDS: swot, pestle, porters, forces, o,
C/B/188. PESTLE and Porters 5 forces analyses of UK Mobile Phone Industry
- WORDS:
- 1900
- DATE:
- 2005
- PRICE:
- 19.99 GBP
This report provides a comprehensive environmental analysis of the UK mobile phone industry, including a PESTLE analysis of the industry environment and an assessment of the prevalent competitive forces using Porters 5 forces analysis. PESTLE analysis provides a systematic method of analysing the key influences present in the industry environment for mobile phones. The analysis shows that an area of future concern is the unknown health implications of long term exposure to radiation from handsets and transmitter base stations. The Five Forces analysis shows the high degree of competitive rivalry in the mature market for mobile phones, with high competition based on price and the retention of existing customers.
KEYWORDS: pestle, porters, forces, uk, mobile, phone, industry,
E/F/21. O2: report on financial performance
- WORDS:
- 7000
- DATE:
- 2005
- PRICE:
- 79.99 GBP
The paper reports on the financial performance of O2 Group, a mobile communications services provider, presenting their market and financial overview and analyzing their ratios, competitors, risks, dividend policy, gearing and shareholders wealth, debt, disposals, joint ventures, sources of capital, etc. The financial highlights of 2005 are made.
KEYWORDS: f, o, financial, performance,
P/F/460. Financial overview of O2
- WORDS:
- 3000
- DATE:
- 2005
- PRICE:
- 39.99 GBP
The paper reports on O2, a mobile operator in the UK, offering an overview of their financial performance, activity ratios, leverage, dividends, etc. The companys future forecast is given suggesting recommendations to investors.
E/F/11. Analysis O2 (UK) financial performance
- WORDS:
- 2500
- DATE:
- 2004
- PRICE:
- 29.99 GBP
The objective of this assignment is recognised stock exchange and analyse O2 UK performance and the financial point of view. In this assignment, it will practice to use ratio analysis that introduced on the textbook to try to analysis whether O2's business is profitable, could be paying its share of tax or using its assets efficiently, if company has a gearing problem. Furthermore, using these quantified cost drivers to find the problems that O2 have got in its financial management, also suggestions will be given at the end.
KEYWORDS: f, o, uk, financial, performance,
P/E/169. O2: Pricing Policy
- WORDS:
- 2400
- DATE:
- 2004
- PRICE:
- 29.99 GBP
The paper analyses the different mobile phone tariffs offered by the mobile phone Company O2
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