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C/OM/244. Quality Management: theory and case study of Nokia

WORDS:
4150
DATE:
2010
PRICE:
49.99 GBP

The paper looks at the role of quality management (QM) providing definitions of quality, the description of QM systems of total quality management (TQM) and Six Sigma, and European quality assessment standards ISO. Implementation of QM in Nokia supply chain is examined, recommendations are suggested about the use of new quality management systems.

 

KEYWORDS: Quality Management, TQM, Six Stigma, Nokia, ISO, supply chain,

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