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C/B/3304. Literature Review. The Implementation of the Balanced Scorecard in the Public Sector: The Case of the NHS

WORDS:
5100
DATE:
2010
PRICE:
59.99 GBP

This literature review discusses the implementation of the balanced scorecard (BSC) in the public sector, using NHS as a case study. The first section of the paper discusses performance appraisal techniques, and begins by defining performance management and appraisal. Focus is then made on the BSC, and the review provides the origins of the performance measurement tool. Learning and growth, financial, customer and internal business processes are the main feature of the BSC. The way in which the BSC is measured is detailed, as are the limitations of it. The second section of the paper discusses the NHS and the BSC in the public sector. Current performance management within the public sector is discussed, along side planning and control. An overview of the NHS is given, and the structure, principles, visions and philosophies of the organisation are all outlined. The application of the BSC is then discussed in reference to the NHS and the public sector in great detail.

 

KEYWORDS: Literature review, balanced scorecard, BSC, public sector, NHS, performance appraisal techniques, performance management, learning and growth, financial, customer, internal business process, strategic management,

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