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London Zoo
S/OM/81. Service concept at London Zoo
- WORDS:
- 5050
- DATE:
- 2011
- PRICE:
- 59.99 GBP
This paper focuses on the concept of services at London Zoo, and the report is based on the results from a questionnaire. The paper examines the zoo in reference to hygienic, critical, neutral and enhancer determinants. The paper as well as examining the zoo, examines the effectiveness of the questionnaire. The results are all evaluated, and the paper discusses the performance matrix model. The paper concludes by providing recommendations for the Zoo.
KEYWORDS: Service, service concept, London Zoo, hygiene, critical, neutral, enhancer, questionnaire,
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Other Papers On: Service Operations Management
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