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C/M/1073. Improvement of technology in IKEA and Argos

WORDS:
1800
DATE:
2009
PRICE:
19.99 GBP

The paper looks at the recent changes in customer service in IKEA and Argos implemented with the introduction of new technologies. Advantages and disadvantages of the change are indicated for both the end-user and the implementer in the areas of sales marketing, supply chain development, customer relationship management and knowledge management.

 

KEYWORDS: Customer relationship management, Ikea, Argos, technology, sales marketing, supply chain, knowledge management,

 
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