Browse our collection of papers in
Ibis
C/OM/318. Operational failure at Ibis Hotel: issues of cleanliness in bedrooms
- WORDS:
- 4100
- DATE:
- 2011
- PRICE:
- 49.99 GBP
The paper looks at the operational issues faced by Ibis Hotel describing the hotel’s background and structure, making references to the theory of process management and total quality management (TQM), analyzing the causes of poor cleanliness standards, and discussing the lessons learned from the hotel’s dented reputation. Recommendations are suggested about the ways to improve standard operation procedures (SOP) in the hotel.
KEYWORDS: Operational failure, Ibis Hotel, cleanliness, standard operation procedures, SOP, total quality management, TQM, process management,
C/M/1399. Strategic Management and Operations Management: case study of Ibis Hotel
- WORDS:
- 1450
- DATE:
- 2010
- PRICE:
- 19.99 GBP
The paper compares the concepts of Strategic Management (SM) and Operations Management (OM) explaining the difference between them, and using a case study of the hotel Ibis owned by the ACCOR group. The key OM elements and the role of people within OM in Ibis are discussed with reference to the management theory.
KEYWORDS: Ibis Hotel, Operations Management, Strategic Management,
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