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Hilton Group
C/M/1380. HRM practices used by Hilton hotels to enhance their service quality
- WORDS:
- 2350
- DATE:
- 2010
- PRICE:
- 29.99 GBP
The paper looks at the correlation between service quality, customer retention and the profitability of service firms. The SERVQUAL model of service quality management is described, a case study is conducted of HRM practices used by Hilton Group to enhance their employee satisfaction and motivation in the delivery of high quality services.
KEYWORDS: Hilton hotels, HRM practices, Service Quality, Employee motivation,
Other Papers On: Hilton Group
Other Papers On: Service Quality
Other Papers On: HR Strategy & Practice
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WHAT OTHERS HAVE SAID
I needed the essay just to develop an understanding of how the different ways of analysing a business are used. I am doing a similar study of a different company and so far this has been an appropriate outline for me to understand how to get around this essay. All I need to do now is research my company and hopefully follow a similar method of analysis. The service you provided was more than helpful.Tangat
