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Hilton Group

C/HR/945. Performance management at the Bentley Hotel

WORDS:
5250
DATE:
2011
PRICE:
59.99 GBP

This paper discusses performance management, and focuses on the Bentley Hotel in London, part of the Hilton Group. The paper examines the pay for performance criteria at the Bentley, and assesses various reasons for poor performance. The financial, consumer and operations perspectives of performance management are all discussed. The paper also provides recommendations for the overall project.

 

KEYWORDS: Performance management, Bentley Hotel, Hilton, pay for performance!,

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