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Hilton Group
C/C/37. Where technology meets hospitality: Application of ICTs in hotel industry
- WORDS:
- 3300
- DATE:
- 2007
- PRICE:
- 39.99 GBP
This paper examines how Information and Communication Technologies (ICTs) have aided the Hilton Hotels Corporation to improve efficiencies in its reservation management and check-in processes, as well as improve customer relationships and loyalty. The paper would be useful for anyone interested in e-business and relationship management.
KEYWORDS: Hospitality, hotel, Hilton, relationship management, e-business, reservation management,
Other Papers On: Hilton Group
Other Papers On: Information Communication Technology
Subject Catalogue
- Dissertations and Proposals
- Analysis of Companies
- Analysis of Industries
- Architecture, Design and Technology
- Computing and Mathematics
- E-Commerce and E-Business
- Economics
- Education
- Engineering
- Fashion and Culture
- Finance and Accounting
- General Business
- History
- Hospitality and Tourism
- Human Resource Management
- International Relations
- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
Keywords Tag Cloud
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Thank you very much. I have received the paper and look forward to reviewing it as part of a case study I am preparing for a workshop presentation. Your site was easy to navigate and response time was excellent. Best wishes.Lynn
