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Excelsior Leisure Hotel

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Excelsior Leisure Hotel

C/M/1854. Decision making in Excelsior Hotel's IT department

WORDS:: 1200
DATE:: 2011
PRICE:: 19.99 GBP

This paper discusses decision making in the IT department of Excelsior Hotel in Liverpool. The paper begins by evaluating three levels of decision making, strategic decisions, tactical decisions, and operational decisions. The paper then evaluates and recommends aspects relating to the use of the internet at the hotel. Two types of software are examined ASI FrontDesk and Easybook, and conclusions are made regarding the effectiveness of each.

KEYWORDS: decision making, IT department, Excelsior Hotel, Liverpool, strategic decisions, tactical decisions, operational decisions, internet, software, ASI FrontDesk, Easybook,

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S/C/101. Organizational Behaviour and IS Applications: Case Study of Excelsior Leisure Hotel

WORDS:: 1700
DATE:: 2009
PRICE:: 19.99 GBP

The paper reports on the Excelsior Leisure Hotel describing their background and analysing the use of information systems (IS) for strategic, tactical and operational purposes. The Stakeholder Analysis diagram and Information Flow diagram are described as possible tools to identify the effect of IS application. Recommendations are suggested to the hotel management about the areas of IS improvement.

KEYWORDS: organizational, behaviour, applications, study, excelsior, leisure, hotel,

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