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C/OM/323. Service operations management in Emirates Airlines
- WORDS:
- 5350
- DATE:
- 2011
- PRICE:
- 59.99 GBP
The paper addresses the issues of service quality management in Emirates Airlines (EA). Literature is reviewed on the theory of service operations management including forecasting, capacity planning, scheduling, inventory management and service quality management. Historical background of the Emirates Group and Emirates Airlines is described, a study is conducted to examine the staff’s opinions about EA service quality collecting primary data via questionnaires and interviews. Pareto analysis is applied to address the problems faced by EA. Recommendations are suggested about possible improvements of service quality in EA.
KEYWORDS: Emirates Airline, Service operations management, service quality,
Other Papers On: Emirates
Other Papers On: Service Operations Management
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Keywords Tag Cloud
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