Browse our collection of papers in
BT Group plc
P/M/711. Customer satisfaction: statistical analysis of BT customer study data
- WORDS:
- 2000
- DATE:
- 2006
- PRICE:
- 29.99 GBP
The paper reports on the statistical analysis of the BT customer study data investigating the levels of customer satisfaction with BT overall performance and the performance of each BT customer categories (business channels), i.e. BT Direct, BT Local buyers and BT Resellers. The variables that contribute to customer satisfaction are identified and evaluated.
KEYWORDS: Customer satisfaction, statistical, BT, SPSS,
Other Papers On: BT Group plc
Other Papers On: Statistics
Other Papers On: Consumer Behaviour
Subject Catalogue
- Dissertations and Proposals
- Analysis of Companies
- Analysis of Industries
- Architecture, Design and Technology
- Computing and Mathematics
- E-Commerce and E-Business
- Economics
- Education
- Engineering
- Fashion and Culture
- Finance and Accounting
- General Business
- History
- Hospitality and Tourism
- Human Resource Management
- International Relations
- Law
- Literature, Language and Theatre Studies
- Management and Organisational Behaviour
- Marketing
- Media, Music and Art
- Operations Management
- Philosophy
- Politics
- Psychology
- Science, Medicine and Nursing
- Sociology
Keywords Tag Cloud
bt british telecom hr financial management study uk performance swot dissertation balance life pestel service customer programmes forces value chain porter attitudes employee benefit impact telephone broadband plc business company team assess proposal sector strategic risk landline vs behaviour relationship vodafone theory impression account growth key results annual organisational influence exploratory productivity potentials effects managing accounts change telecomm focus international oversupply prices diversification strategies tesco nobel akzo share market marketing behaviours external newly formed dividends performing senior environment statistical critical contract psychological perspectives assessment people century st beginning practices developed developing countries respect liberalization trade sky broadcasting forecasting media virgin contrasting strategy provider communication voip demerger directory periods global satisfaction policies benefits outsourcing perspective cost operations organisations degree competition process c exists data
GET OUR GooGLE TOOLBAR BUTTON
BOOK MARK US
WHAT OTHERS HAVE SAID
Thank you for the fabulous service and a great paper to help with the interview!Abbey
