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Benetton

C/OM/231. Questions and answers in operations management

WORDS:

17350

DATE:

2010

PRICE:

179.99 GBP

The paper looks into the theory of operations management and related case studies providing information on the concept of capacity management and the strategy of ‘capacity cushion’, the features of hospital capacity, the features of Just in Time (JIT) and lean operations, the nature of quality management, the evolution of ‘quality circles’, the definitions of quality in service and manufacturing operations, the principle of total quality management (TQM), the concepts of order winners and order qualifiers, the teamwork models of production, the implications of cellular organisation on production and operations management, the managerial implications of the Pareto principle, the stages of product life cycle, the optimised production technology (OPT), the effects of computer technology on operations management, the reasons for Toyota's move to France, Benetton’s operations and supply chain strategy, success factors of a product design project, systems that assist management in decision making, etc. The paper has no references.

KEYWORDS: operations management, capacity, Just in Time, JIT, lean operations, total quality management, TQM, service quality, order winners, order qualifiers, cellular organisation, Pareto principle, product life cycle, optimised production technology, OPT, Toyota France, Benetton, supply chain, product design, decision making,