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Bank of Scotland

P/B/573. Outsourcing project of HBOS: evaluative analysis

WORDS:
3500
DATE:
2004
PRICE:
39.99 GBP

The paper considers the decision of the HBOS bank to move their call centers to India, South Africa and Poland. Each location for the prospective outsourcing is discussed, stakeholder issues are addressed, the problems that the bank may face are analysed suggesting possible solutions.

 

KEYWORDS: outsourcing, project, hbos, evaluative,

 
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