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AY Bathrooms
C/OM/407. An examination of quality management at AY Bathrooms
- WORDS:
- 1100
- DATE:
- 2012
- PRICE:
- 19.99 GBP
This paper discusses quality management, and uses AY Bathrooms, a Bathroom retailer as a case study. The paper identifies the customers and their requirements, and also looks at the way in which the products and services are designed. The financial aspects of quality in relation to the case study are discussed. Sustainable quality management is discussed, and the paper then examines production management. Before the companies organisational structure is discussed, logistics, IT and HRM are all assessed.
KEYWORDS: quality management, AY Bathrooms, Sustainable quality management, production management, logistics, IT, HRM,
C/M/1004. Meeting customer needs: AY Bathrooms case study
- WORDS:
- 1000
- DATE:
- 2009
- PRICE:
- 19.99 GBP
The paper examines the features of customer service at AY Bathrooms describing the company's internal and external customers, suppliers, health and safety policies, risks, communication schemes, etc. Conclusions are made about the need to improve performance measurement practices.
KEYWORDS: meeting, customer, needs, ay, bathrooms, study,
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WHAT OTHERS HAVE SAID
Received paper - it has helped point me in the right direction for my research.Martin
