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E/M/116. What were the main drivers for the development of a customer service strategy for Anglian Water Services?
- WORDS:
- 894
- DATE:
- 2006
- PRICE:
- 9.99 GBP
The paper reports on the customer service strategy in Anglian Water Services reviewing the company's background and identifying internal and external factors behind their development. The evaluation of the development strategy is made.
KEYWORDS: main, drivers, development, customer, service, strategy, anglian, water, services,
P/M/628. Customer relations in water services market: case study
- WORDS:
- 1000
- DATE:
- 2006
- PRICE:
- 19.99 GBP
The paper analyses the strategy of Anglian Water Services (AWS) towards their customers reviewing the implications of the water services market deregulation, the role of customer service in securing new funds, the changes in AWS organisational culture, etc.
KEYWORDS: Anglia Water Services, deregulation, customer service,
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The papers are great and I will be ordering more as my course progresses.Sean
