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P/M/708. Queue management in ASDA

WORDS:
3000
DATE:
2006
PRICE:
39.99 GBP

The paper examines the phenomenon of queuing providing definitions of queues and conducting a case study of queue management (QM) in ASDA. Types of service queues at ASDA are identified, the techniques of queue management are evaluated, the role of capacity planning in QM effectiveness is highlighted.

 

KEYWORDS: Queue, ASDA, capacity planning,

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