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Alexandra Hospital
C/OM/233. Integration of Six Sigma and ISO 9001 Techniques in Alexandra Hospital's Quality Management
- WORDS:
- 5000
- DATE:
- 2010
- PRICE:
- 59.99 GBP
The paper looks into the organisational management of Alexandra Hospital, Singapore, examining the implementation of the ISO 9001 standards and the practice of Six Sigma in their quality management system (QMS). The background of the company is described, the benefits of integrating ISO 9001 and Six Sigma techniques in the hospital context are outlined, the problem of employee resistance to Six Stigma techniques is addressed, the costs of Six Sigma implementation are assessed.
KEYWORDS: Six Sigma, ISO 9001, Alexandra Hospital, quality management,
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