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Alaska Air Group, Inc.
C/M/546. Service Quality Management: Commerce Bank & Alaska Airline
- WORDS:
- 3000
- DATE:
- 2007
- PRICE:
- 39.99 GBP
The first part of the paper is aimed to explore and analyze service quality management undertaken at Commerce Bank, an American bank that started operating in 1973 and has differentiated itself in the highly competitive industry through service quality provision. The second part is aimed at understanding and exploring Alaska Airlines' self-service check-in service.
KEYWORDS: Service Quality, Quality Management, Commerce Bank, Alaska Airline, Management Systems,
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