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Airworld Travel

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C/M/1528. Staff and customers' behaviour in Airworld Travel

WORDS:
540
DATE:
2010
PRICE:
9.99 GBP

The paper reports on the primary research into the staff and customers’ behaviour and interaction at the UK travel agency Airworld Travel describing the process and results of the observation and evaluating the quality of service.

 

KEYWORDS: travel agency, Airworld Travel, staff and customers’ interaction, service quality,