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Other Papers on :Deutsche Bank and Banker's Trust

Other Papers on :Organisational change

Other Papers on :General Operations Management

S/OM/16. Using a selection of established operations change tools and techniques; evaluate the potential benefits of incremental versus major change, for improving the performance of operations.

(2004, 3500 words)

While using a selection of established operations change tools and techniques, the first part of the assignment evaluates the potential benefits of incremental (TQM) versus major change (Business Process Reengineering), for improving the performance of operations. In the second part, Deutsche Bank is chosen as an exemplar to critically evaluate the notion that business processes are about delivering customer satisfaction.
 
   
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