S/HR/113. Dissertation. Diversity in Teams: Cultural Diversity and Work Group Effectiveness in the Banking Sector in India

The dissertation investigates the peculiarities of working in culturally diverse and culturally homogeneous groups conducting a case study of HRM practices and perceptions at the Indian Case Bank. The review of literature touches on the problems of multiculturalism in teams and work groups, team-based management techniques, issues of HRM in multinational organizations, definitions of culture, the features of Indian culture, etc. The case study employs an inductive research approach combining indirect and direct methods of data collection based on semi-structured and in-depth interviews. Conclusions are made about the factors behind the effectiveness of multinational and homogenous teams' performance.